Question 1

Associate the quality/perception of change to the appropriate change management strategy.

Accepted Answer

not answered

Question 2

The Process Perspective is also called the Silo perspective

Accepted Answer

A) True 
 B)False  False

Question 3

Businesses today link their customers and suppliers through a single network that optimizes cost and opportunities for all. This is possible because of all of the following reasons EXCEPT:

Accepted Answer

A)   Standardized communication networks (like the Internet) 
B)   The availability of SCM enterprise systems
C)   The inability to coordinate workflow across organizational boundaries
D)   The globalization of business
E)   The ubiquity of IT C

Question 4

ERP systems are credited with establishing new business models, rather than simply making a firm improve its practices.

Accepted Answer

A) True 
 B)False

Question 5

Explain issues companies have with one another when linking systems in order to participate in an integrated supply chain.
Matching

Accepted Answer

The answer of Explain issues companies have with one another...

Question 6

_________________________is an all-encompassing tool used for modeling, building, executing and monitoring business processes that go across organizational boundaries (and often systems).

Accepted Answer

A)   Enterprise system
B)   Workflow diagrams
C)   SharePoint
D)   Business Process Management systems
E)   Integrated information systems

Question 7

Enterprise systems are large information systems that provide the core functionality needed to run a business and share data across all divisions of the business.

Accepted Answer

A) True 
 B)False

Question 8

Apple Inc. has developed iTunes, a unique propriety software system that supports Apple's need to delivery digital content to its customers. Apple chooses to develop iTunes rather than use an existing enterprise system solution, most likely because:

Accepted Answer

A)   The critical process of content delivery is Apple's strategic advantage.
B)   The ability to integrate with existing enterprise systems does not exist.
C)   It was too costly for Apple to purchase an enterprise system.
D)   The existing solutions were developed by a fierce competitor
E)   Apple was not satisfied with the look and feel of existing enterprise systems.

Question 9

An effective workflow diagram should do all of the following EXCEPT:

Accepted Answer

A)   Map the sequence and details of a business process
B)   Identify all persons/roles who play a part in the process
C)   Use active verbs to describe activities
D)   Identify inputs and outputs of a process
E)   Try to mask the steps of a business process

Question 10

IS can impede change, particularly when the _________ don't match the capabilities of the IS.

Accepted Answer

The answer of IS can impede change, particularly when the...

Question 11

Enterprise systems are useful for organizations seeking to do all of the following EXCEPT:

Accepted Answer

A)   Encourage duplication of data
B)   Centralize decision making
C)   Make effective use of organizational databases
D)   Unify operations
E)   Standardize processes

Question 12

The enterprise system used to manage all information regarding customer interactions is called_____.

Accepted Answer

The answer of The enterprise system used to manage all...

Question 13

All of the following are characteristics of an ERP system EXCEPT:

Accepted Answer

A)   ERP systems provide seamless integration of information flow across the organization.
B)   ERP systems provide best (or at least "very good")  practices for generic business processes.
C)   ERP systems have evolved to support newer IT architectures.
D)   ERP systems work "out of the box" with little configuration requirements.
E)   ERP systems are usually software packages obtained from a provider/vendor

Question 14

Match the business process with the enterprise system that supports this process.

Accepted Answer

The answer of Match the business process with the enterprise...

Question 15

The Six Sigma process received its name from:

Accepted Answer

A)   The intersection of six bell curves, where there are no errors
B)   Six degrees of freedom in removing an error, called "sigma"
C)   Six tries to change or give up
D)   Six standard deviations, or less than 3.4 deects per million
E)   Sigma, the computer company that invented it

Question 16

Reengineering is all of the following except:

Accepted Answer

A)   Gradual and systematic
B)   Threatening to employees
C)   Associated with very high reward if it succeeds
D)   Associated with quick rewards if it succeeds
E)   Sometimes suspected to be used to justify downsizing

Question 17

ERP systems are expensive for all of the following reasons EXCEPT:

Accepted Answer

A)   The software is costly to purchase.
B)   There is an enormous amount of work required to implement.
C)   There are a number of hidden costs such as project management, training and support.
D)   They require organizational changes and impact the way people work.
E)   They do not require business process redesign.

Question 18

ERP systems have all of the following characteristics except:

Accepted Answer

A)   They are expensive
B)   They are implemented in all, or nearly all, large organizations
C)   They are difficult to implement
D)   Organizations use them to reduce redundancy and make better decisions
E)   They are expensive but are easy to use.

Question 19

This is an approach that links a company with providers of the raw components it needs to make a product or service, manufacture that product or service, and delivers it to customers.

Accepted Answer

A)   Customer Relationship Management (CRM) 
B)   Supply Chain Management (SCM) 
C)   Product Lifecycle Management (PLM) 
D)   Enterprise Resource Planning (ERP) 
E)   Value Chain Management (VCM)

Question 20

The reason some supply chains are succumbing to the "neighborhood effect" in which factories are built closer to suppliers and consumers is to reduce _______ costs.

Accepted Answer

The answer of The reason some supply chains are succumbing...

Exam 6: Information Systems and Business Transformation