Identify the BEST Description of the Balanced Scorecard's Customer Perspective

Multiple Choice

Identify the BEST description of the Balanced Scorecard's customer perspective.To achieve our firm's vision and strategy:

A) How do we lower costs?
B) How do we motivate employees?
C) How can we obtain greater profits?
D) How does the company intend to attract,retain,and deepen relationships with targeted customers by differentiating itself from competitors?