Question 1

Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?

Accepted Answer

A)  PERT chart 
B)  Gantt chart 
C)  both A and B 
D)  neither A nor B

Question 2

A portfolio analysis is useful for selecting projects where many criteria must be considered.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not an extra cost of an information system?

Accepted Answer

A)  Hardware 
B)  Telecommunications 
C)  Software 
D)  Increased productivity

Question 4

Americlinic,a national chain of budget health-care clinics,is creating an information system that will allow patients and doctors at participating franchises to communicate online.The goal of the system is to allow doctors to respond to minor health questions quickly and more efficiently,saving patients unnecessary visits to the clinic.This will be a major procedural change.What steps would you recommend to this company to ensure the user acceptance of the system?

Accepted Answer

The answer of Americlinic,a national chain of budget health-care clinics,is...

Question 5

On average,private sector projects are underestimated by one-half in terms of budget and time required to deliver the complete system promised in the system plan.

Accepted Answer

A) True 
 B)False

Question 6

You have been hired as a consultant to make recommendations for Smarty's,a healthy fast-food chain that is undergoing major expansion and is in need of a supply chain planning system.They are evaluating two commercially available software packages.What systems evaluation model will help them assess and compare the two packages? How does this model work?

Accepted Answer

The answer of You have been hired as a consultant...

Question 7

__________________________ defines what work is or is not included in a project.

Accepted Answer

The answer of __________________________ defines what work is or is...

Question 8

The cost of a project is based on the time taken to complete the project.

Accepted Answer

A) True 
 B)False

Question 9

A user-designer ________ occurs when there is a difference in background,interests and priorities that impedes discussion and problem solving among users and IS specialists.

Accepted Answer

The answer of A user-designer ________ occurs when there is...

Question 10

The information systems steering committee is responsible for developing the firm's strategic plan,which may require the development of new systems.

Accepted Answer

A) True 
 B)False

Question 11

Differentiate between intangible and tangible benefits and list three examples of each.In what types of systems are intangible benefits more predominant?

Accepted Answer

The answer of Differentiate between intangible and tangible benefits and...

Question 12

The ________ is the part of the system that users interact with.

Accepted Answer

The answer of The ________ is the part of the...

Question 13

If an intended benefit of an IT project is improved decision making,managers should develop a set of metrics to quantify the value of an improved decision.

Accepted Answer

A) True 
 B)False

Question 14

A ______________________________lists project activities and their corresponding start and completion dates.

Accepted Answer

The answer of A ______________________________lists project activities and their corresponding...

Question 15

In working with ROPMs and options valuation,a call option is a(n)

Accepted Answer

A)  obligation to purchase an asset at a later date at a fixed price. 
B)  obligation to either purchase or sell an asset at a later date at a strike price. 
C)  right to purchase an asset at a later date at a strike price. 
D)  right to purchase or sell an asset at a later date at a fixed price.

Question 16

A ________________________ is a planned series of related activities for achieving a specific business objective.

Accepted Answer

A)  project 
B)  project management 
C)  project scope 
D)  project map

Question 17

ROPMs value information systems similar to stock options,in that

Accepted Answer

A)  ROPMs can be bought and sold like stocks. 
B)  a company's worth can be evaluated by the worth of their ROPMs. 
C)  initial expenditures on IT projects are seen as creating the right to pursue and obtain benefits from the system at a later date. 
D)  expenditures and benefits from IT projects are seen as inflows and outflows of cash that can be treated themselves like options.

Question 18

The goal of sociotechnical design is to create systems with better user interfaces and contribute to fewer health issues.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following is not a intangible benefit?

Accepted Answer

A)  Improved asset utilization 
B)  Reduced workforce 
C)  Improved organizational planning 
D)  More timely information

Question 20

Which of the following is a limitation of using a financial approach to evaluate information systems?

Accepted Answer

A)  inability to measure ROI 
B)  inability to control vendor costs 
C)  inability to assess risk 
D)  inability to assess costs from organizational disruption

Exam 14: Project Management business Value and Managing Change

Which type of planning tool shows each task as a horizontal bar whose length is proportional to the time required to complete it?

A portfolio analysis is useful for selecting projects where many criteria must be considered.

Which of the following is not an extra cost of an information system?

On average,private sector projects are underestimated by one-half in terms of budget and time required to deliver the complete system promised in the system plan.

__________________________ defines what work is or is not included in a project.

The cost of a project is based on the time taken to complete the project.

A user-designer ________ occurs when there is a difference in background,interests and priorities that impedes discussion and problem solving among users and IS specialists.

The information systems steering committee is responsible for developing the firm's strategic plan,which may require the development of new systems.

Differentiate between intangible and tangible benefits and list three examples of each.In what types of systems are intangible benefits more predominant?

The ________ is the part of the system that users interact with.

If an intended benefit of an IT project is improved decision making,managers should develop a set of metrics to quantify the value of an improved decision.

A ______________________________lists project activities and their corresponding start and completion dates.

In working with ROPMs and options valuation,a call option is a(n)

A ________________________ is a planned series of related activities for achieving a specific business objective.

ROPMs value information systems similar to stock options,in that

The goal of sociotechnical design is to create systems with better user interfaces and contribute to fewer health issues.

Which of the following is not a intangible benefit?

Which of the following is a limitation of using a financial approach to evaluate information systems?