Question 1

Quantitative methods of decision making allow the user to perform "what-if" scenarios and simulations.

Accepted Answer

A) True 
 B)False

Question 2

In choosing from among the alternatives, the supervisor should be guided by:

Accepted Answer

A)  Intuition. 
B)  Experience. 
C)  The pertinent facts. 
D)  All of the above.

Question 3

The cooperative search for the best people, their organizations, and the world around them is referred to as:

Accepted Answer

A)  Emotional intelligence 
B)  Nominal group technique 
C)  Brainstorming 
D)  Appreciative inquiry

Question 4

By generating a series of alternatives to solving a problem, the best course of action to take is less likely to be overlooked.

Accepted Answer

A) True 
 B)False

Question 5

A fire has just broken out in Keiko's department. This would probably be a very good time for Keiko to solicit advice from others before making a decision about what to do.

Accepted Answer

A) True 
 B)False

Question 6

Angela has purchased a new networking printer for her research team, but she's not sure where to put it. She decides to try different locations over the course of a week to identify the best location. Angela is engaging in which basis for choosing a decision alternative?

Accepted Answer

A)  Experience 
B)  Experimentation 
C)  Intuition 
D)  Quantitative decision making

Question 7

In order to make a decision, someone must first identify the problem.

Accepted Answer

A) True 
 B)False

Question 8

In the rare situations in which the problem cannot be defined, it is advisable to go on to the fact-gathering stage.

Accepted Answer

A) True 
 B)False

Question 9

The decision-making process changes depending on the scope and importance of the decision that needs to be made.

Accepted Answer

A) True 
 B)False

Question 10

Use of payback analysis as a means to select among decision alternatives is an example of which basis for choosing a decision alternative?

Accepted Answer

A)  Quantitative decision making 
B)  Subjective decision making 
C)  Experimentation 
D)  Observation

Question 11

At ZYQ Global Inc., employees are exposed to a culture in which every living system is believed to have untapped resources and unexplored potentials. As such, personal development among employees is one of the company's most significant strengths. The culture displayed at ZYQ Global can best be described as one of:

Accepted Answer

A)  High-stakes competition 
B)  Appreciative inquiry 
C)  Cause-and-effect decision making 
D)  Satisficing

Question 12

Gina likes to be in control at work and enjoys making important decisions. She uses power to influence her subordinates and generally likes to take risks. Which decision-making style best describes Gina?

Accepted Answer

A)  Deep thinker 
B)  Free spirit 
C)  Group commander 
D)  Convenience seeker

Question 13

If a problem needs a quick solution, the supervisor should take a participative approach to making the decision.

Accepted Answer

A) True 
 B)False

Question 14

At work, Charles can be described as creative but prone to mistakes. He thrives when taking on projects that result in social recognition, and often uses humor to make a point. Which decision-making style best describes Charles?

Accepted Answer

A)  Consensus builder 
B)  Group commander 
C)  Convenience seeker 
D)  Free spirit

Question 15

How can supervisors develop and enhance their decision-making skills?

Accepted Answer

The answer of How can supervisors develop and enhance their...

Question 16

Supervisors are born with decision-making skills; they cannot be developed.

Accepted Answer

A) True 
 B)False

Question 17

A situation might arise in which the undesirable consequences of all alternatives appear to be so overwhelmingly unfavorable that the supervisor feels the best solution is to take no action.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following ethical tests takes into consideration morals and values that have been instilled in us since childhood?

Accepted Answer

A)  Legal-compliance test 
B)  Public-knowledge test 
C)  Long-term-consequences test 
D)  Inner-voice test

Question 19

Supervisors should train their employees in decision-making techniques because:

Accepted Answer

A)  If a problem arises, the supervisor will not have to take full responsibility for it. 
B)  Someone must be capable of running things on days the supervisor is absent from work. 
C)  Many daily decisions in a department are made by the employees who do the work. 
D)  None of the above; decision making is the sole responsibility of the supervisor.

Question 20

When Jessie goes to her manager Carlos with a problem, he listens to her problem carefully, then asks who is affected by the problem. Then he asks Jessie of she has any recommendations on a solution. This interaction displays what type of supervision?

Accepted Answer

A)  Centralized 
B)  Decentralized 
C)  Participative 
D)  Commanding

Exam 5: Solving Problems: Decision Making and the Supervisor

Quantitative methods of decision making allow the user to perform "what-if" scenarios and simulations.

In choosing from among the alternatives, the supervisor should be guided by:

The cooperative search for the best people, their organizations, and the world around them is referred to as:

By generating a series of alternatives to solving a problem, the best course of action to take is less likely to be overlooked.

A fire has just broken out in Keiko's department. This would probably be a very good time for Keiko to solicit advice from others before making a decision about what to do.

Angela has purchased a new networking printer for her research team, but she's not sure where to put it. She decides to try different locations over the course of a week to identify the best location. Angela is engaging in which basis for choosing a decision alternative?

In order to make a decision, someone must first identify the problem.

In the rare situations in which the problem cannot be defined, it is advisable to go on to the fact-gathering stage.

The decision-making process changes depending on the scope and importance of the decision that needs to be made.

Use of payback analysis as a means to select among decision alternatives is an example of which basis for choosing a decision alternative?

Gina likes to be in control at work and enjoys making important decisions. She uses power to influence her subordinates and generally likes to take risks. Which decision-making style best describes Gina?

If a problem needs a quick solution, the supervisor should take a participative approach to making the decision.

At work, Charles can be described as creative but prone to mistakes. He thrives when taking on projects that result in social recognition, and often uses humor to make a point. Which decision-making style best describes Charles?

How can supervisors develop and enhance their decision-making skills?

Supervisors are born with decision-making skills; they cannot be developed.

A situation might arise in which the undesirable consequences of all alternatives appear to be so overwhelmingly unfavorable that the supervisor feels the best solution is to take no action.

Which of the following ethical tests takes into consideration morals and values that have been instilled in us since childhood?

Supervisors should train their employees in decision-making techniques because:

When Jessie goes to her manager Carlos with a problem, he listens to her problem carefully, then asks who is affected by the problem. Then he asks Jessie of she has any recommendations on a solution. This interaction displays what type of supervision?