Multiple Choice
As a service organization's hierarchy becomes more complex and more levels of management are added,the firm is more likely to experience a _____ gap.
A) knowledge
B) standards
C) delivery
D) communications
E) confirmation
Correct Answer:
Verified
Correct Answer:
Verified
Related Questions
Q16: The SERVQUAL dimension that measures consumer views
Q17: _ refers to the service firm's commitment
Q18: Explain how providing poor service can actually
Q19: Explain why the productivity of education and
Q20: _ is an attitude formed by a
Q22: Which of the following is NOT one
Q23: The _ dimension is an assessment of
Q24: When competing firms begin to overpromise in
Q25: Provide a brief description for each of
Q26: Employees of excellent companies will be neat