Multiple Choice
Which one of the following service audit questions does NOT belong within the profit and growth component?
A) How does the firm define customer loyalty?
B) Does the firm set employee retention goals?
C) Does the firm measure profits from referrals?
D) What proportion of funds are spent on customer retention as opposed to attracting new customers?
E) When customers do not return,do we know why?
Correct Answer:
Verified
Correct Answer:
Verified
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Q23: Which of the following service audit question
Q24: Which of the following service audit questions
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