Question 1

Which of the following best describes the psychological contract?

Accepted Answer

A)   The employee-supervisor relationship
B)   The attitude the employee has towards the company
C)   Expectations about the rewards offered and the amount of effort given
D)   The relationship between satisfaction and productivity C

Question 2

One of the keys for generating citizenship behaviour is motivation.

Accepted Answer

A) True 
 B)False  False

Question 3

The three main types of reward problems are failure to produce desired behaviour,underpaying employees,and reward dissatisfaction.

Accepted Answer

A) True 
 B)False  False

Question 4

Firms practising human relations management will be primarily concerned with which employee behaviours?

Accepted Answer

A)   All three behaviours are important
B)   Task
C)   Membership and organizational citizenship
D)   Membership and task

Question 5

Which of the following employee responses to reward dissatisfaction is considered to be an attempt to increase rewards?

Accepted Answer

A)   Taking longer coffee breaks
B)   Increased absenteeism
C)   Padding their expense accounts
D)   Seeking a less demanding job in a different company

Question 6

Which of the following does job satisfaction create?

Accepted Answer

A)   Increased job effort
B)   Lower employee turnover
C)   Higher training costs
D)   Job security

Question 7

Which of the following terms refers to the individual's perception of how likely it is that the effort they give will lead to the successful performance of the desired behaviour?

Accepted Answer

A)   Valence
B)   Expectancy
C)   Instrumentality
D)   Salience

Question 8

According to reinforcement theory what happens when organization controlled rewards stop?

Accepted Answer

A)   Employees feel manipulated.
B)   Intrinsic motivation disappears.
C)   Desired behaviours eventually disappear.
D)   There is no change to behaviour.

Question 9

What type of behaviour will you likely generate by demonstrating a genuine concern for the welfare of your employees and sharing company profits with them?

Accepted Answer

A)   Affective commitment
B)   Continuance commitment
C)   Task
D)   Moral commitment

Question 10

Which of the following components of job evaluation helps to ensure procedural justice?

Accepted Answer

A)   Using outside consultants
B)   Computer-based evaluations
C)   The appeals procedure
D)   Using different evaluators for each job

Question 11

Your employer has not kept his promises in relation to pay,benefits,and on-going training and development opportunities.Which of the following best describes your situation?

Accepted Answer

A)   Unethical behaviour
B)   Lack of organizational justice
C)   Perceived inequity
D)   Violation of the psychological contract

Question 12

Which of the following would be an example of distributive justice?

Accepted Answer

A)   Based on your performance, you believe you were given the pay raise you deserved.
B)   You have the opportunity to appeal your pay raise.
C)   Your managers openly share the reward decision making process with all employees.
D)   Reward decisions are based on job related performance and free of bias.

Question 13

Which of the following rewards reinforces continuance commitment?

Accepted Answer

A)   Portable pension plans
B)   Seniority-based pay increases
C)   Fixed term contracts
D)   Matching competitor pay levels

Question 14

High involvement organizations generally require the most complex reward system.

Accepted Answer

A) True 
 B)False

Question 15

What three key employee behaviours are desired by most employers?

Accepted Answer

A)   Membership, task, and citizenship
B)   Classical, human relations, and high involvement
C)   Prospector, analyzer, and defender
D)   Motivation, satisfaction, and commitment

Question 16

Summarize the consequences of each job attitude.

Accepted Answer

The answer of Summarize the consequences of each job attitude....

Question 17

Reward dissatisfaction can result from any of the following: violation of psychological contract,perceived inequity,lack of organizational justice,and relative deprivation.

Accepted Answer

A) True 
 B)False

Question 18

The key employee attitudes are job satisfaction,work motivation,and professionalism.

Accepted Answer

A) True 
 B)False

Question 19

In what way are Maslow's and Hertzberg's theory similar to each other?

Accepted Answer

A)   The higher order needs correspond to motivators, and lower order needs correspond to the hygienes.
B)   Both Maslow and Hertzberg assume a satisfied need no longer motivates.
C)   Both Maslow and Hertzberg describe how the motivation process works.
D)   Both Maslow and Hertzberg deal with job satsfaction and motivation.

Question 20

If employees feel that they are valued and respected members of their organization,they are much more likely to engage in which type of behaviour?

Accepted Answer

A)   Citizenship
B)   Task
C)   Membership
D)   All desired types

Exam 3: A Behavioural Framework for Compensation

Which of the following best describes the psychological contract?

One of the keys for generating citizenship behaviour is motivation.

The three main types of reward problems are failure to produce desired behaviour,underpaying employees,and reward dissatisfaction.

Firms practising human relations management will be primarily concerned with which employee behaviours?

Which of the following employee responses to reward dissatisfaction is considered to be an attempt to increase rewards?

Which of the following does job satisfaction create?

Which of the following terms refers to the individual's perception of how likely it is that the effort they give will lead to the successful performance of the desired behaviour?

According to reinforcement theory what happens when organization controlled rewards stop?

What type of behaviour will you likely generate by demonstrating a genuine concern for the welfare of your employees and sharing company profits with them?

Which of the following components of job evaluation helps to ensure procedural justice?

Your employer has not kept his promises in relation to pay,benefits,and on-going training and development opportunities.Which of the following best describes your situation?

Which of the following would be an example of distributive justice?

Which of the following rewards reinforces continuance commitment?

High involvement organizations generally require the most complex reward system.

What three key employee behaviours are desired by most employers?

Summarize the consequences of each job attitude.

Reward dissatisfaction can result from any of the following: violation of psychological contract,perceived inequity,lack of organizational justice,and relative deprivation.

The key employee attitudes are job satisfaction,work motivation,and professionalism.

In what way are Maslow's and Hertzberg's theory similar to each other?

If employees feel that they are valued and respected members of their organization,they are much more likely to engage in which type of behaviour?