Question 1

How can process management principles improve processes?

Accepted Answer

The answer of How can process management principles improve processes?...

Question 2

A managerial technology development process includes ________.

Accepted Answer

A)  authorizing types of incentives and deciding organizational structure 
B)  testing whether a newly developed software can handle thousands of possible keystroke entries 
C)  deciding if a particular technology will be purchased or developed by the company 
D)  estimating the time required for each step in a software development process

Question 3

________ concern resource use and include planning,assessing,and analyzing the resources used by the company in pursuit of its objectives.

Accepted Answer

A)  Managerial processes 
B)  Operational processes 
C)  Transactional processes 
D)  Strategic processes

Question 4

A(n)________ technology development process decides if a particular technology will be purchased or developed by the company.

Accepted Answer

A)  strategic 
B)  managerial 
C)  operational 
D)  transactional

Question 5

Jennifer was recently hired by a software firm to investigate employee complaints,and train and evaluate personnel.Jennifer is in charge of the ________ processes in the software firm.

Accepted Answer

A)  operations 
B)  service 
C)  technology development 
D)  human resources

Question 6

Processes such as procurement,managing inventory,and evaluating potential suppliers are a part of ________.

Accepted Answer

A)  inbound logistics 
B)  operations 
C)  services 
D)  outbound logistics

Question 7

Which of the following processes typically seek to resolve issues that have long-range impact on an organization?

Accepted Answer

A)  transactional processes 
B)  operational processes 
C)  managerial processes 
D)  strategic processes

Question 8

________ are referred to as quantities assigned to attributes.

Accepted Answer

A)  Codes 
B)  Semantics 
C)  Metrics 
D)  Silos

Question 9

Which of the following is true about strategic processes?

Accepted Answer

A)  They have broad scope and affect most of the firm. 
B)  They occur more frequently than other types of processes. 
C)  They are facilitated by management information systems. 
D)  They have more computerized actors compared to other types of processes.

Question 10

A process can be improved by creating a bottleneck.

Accepted Answer

A) True 
 B)False

Question 11

Human resources processes assess the motivations and skills of employees; create job positions; investigate employee complaints; and staff,train,and evaluate personnel.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following primary activities of a value chain is responsible for receiving,storing,and disseminating product inputs?

Accepted Answer

A)  service 
B)  operations 
C)  inbound logistics 
D)  sales and marketing

Question 13

Diagrams of suggested improvements are called "as-is" diagrams.

Accepted Answer

A) True 
 B)False

Question 14

Six Sigma is the most common approach to process improvement in the manufacturing industry.

Accepted Answer

A) True 
 B)False

Question 15

Briefly describe the role of operations as one of the primary activities in the value chain.

Accepted Answer

The answer of Briefly describe the role of operations as...

Question 16

The situation in which the data needed for a process activity is available and stored in an accessible location is called an information silo.

Accepted Answer

A) True 
 B)False

Question 17

Process teams use BPMN diagramming to depict process improvements.

Accepted Answer

A) True 
 B)False

Question 18

Explain why a department may legitimately seek to keep its data in multiple databases.

Accepted Answer

The answer of Explain why a department may legitimately seek...

Question 19

Which of the following is true about objectives of processes?

Accepted Answer

A)  Objectives can occur only in the strategic process level. 
B)  Objectives are mutually exclusive. 
C)  An effectiveness objective aims to conserve resources. 
D)  An efficiency objective aims to conserve resources.

Question 20

People are more capable than automated actors in low-judgment settings where well-known and repeatable activities are performed.

Accepted Answer

A) True 
 B)False

Exam 5: Using Is to Improve Processes

How can process management principles improve processes?

A managerial technology development process includes ________.

________ concern resource use and include planning,assessing,and analyzing the resources used by the company in pursuit of its objectives.

A(n) ________ technology development process decides if a particular technology will be purchased or developed by the company.

Jennifer was recently hired by a software firm to investigate employee complaints,and train and evaluate personnel.Jennifer is in charge of the ________ processes in the software firm.

Processes such as procurement,managing inventory,and evaluating potential suppliers are a part of ________.

Which of the following processes typically seek to resolve issues that have long-range impact on an organization?

________ are referred to as quantities assigned to attributes.

Which of the following is true about strategic processes?

A process can be improved by creating a bottleneck.

Human resources processes assess the motivations and skills of employees; create job positions; investigate employee complaints; and staff,train,and evaluate personnel.

Which of the following primary activities of a value chain is responsible for receiving,storing,and disseminating product inputs?

Diagrams of suggested improvements are called "as-is" diagrams.

Six Sigma is the most common approach to process improvement in the manufacturing industry.

Briefly describe the role of operations as one of the primary activities in the value chain.

The situation in which the data needed for a process activity is available and stored in an accessible location is called an information silo.

Process teams use BPMN diagramming to depict process improvements.

Explain why a department may legitimately seek to keep its data in multiple databases.

Which of the following is true about objectives of processes?

People are more capable than automated actors in low-judgment settings where well-known and repeatable activities are performed.