Question 1

What does two-way communication represent?

Accepted Answer

A) speaking and listening 
B) selective hearing and listening 
C) verbal and nonverbal communication 
D) using both the active and the passive voice

Question 2

What is nonverbal communication? List and define the four types of nonverbal communication.

Accepted Answer

The answer of What is nonverbal communication? List and define...

Question 3

Memos are a good communication channel when the intent is to convey a noncontroversial but detailed message to a large number of people.

Accepted Answer

A) True 
 B)False

Question 4

A manager is an effective speaker when he or she can articulate a message using dialect and jargon,because these nuances usually enrich the message.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following can greatly enhance your chances for success in the business arena?

Accepted Answer

A) good listening skills 
B) multilevel noises 
C) excellent communication skills 
D) cultural norms

Question 6

According to studies reported in the Wall Street Journal's Career Journal,where does the majority of meaning come from during face-to-face communication?

Accepted Answer

A) a combination of the words spoken and the tone in which they are spoken, with the spoken words being slightly more important than the tone of voice 
B) body language, including facial expressions and posture 
C) the tone of voice 
D) the verbal content of the message

Question 7

An enthusiastic CEO spoke to his audience,"Our employees sold $10 million worth of services last year!" His wording is an example of how to use passive voice to present information.

Accepted Answer

A) True 
 B)False

Question 8

Proper business communication should always follow such well-known grammatical rules as never starting a sentence with the words and or but and never ending a sentence with a preposition.

Accepted Answer

A) True 
 B)False

Question 9

Canadian-based companies prefer employees to use English while on the job.However,with the increasing diversity found in today's workforce,companies are challenged by which of the following?

Accepted Answer

A) organizational barriers 
B) language barriers 
C) perceptual barriers 
D) body language barriers

Question 10

Amie Johnston is the CEO of Megabux Inc.Her company has just worked out an agreement to merge with Lottadoe Enterprises,and Amie wants to announce the deal to her employees.She knows that the merger will require a reorganization and that some employees will worry about their job security.She wants to assure them of her personal commitment to minimizing layoffs.One of the best ways for Amie to communicate information about the merger would be to issue a memo to all employees.

Accepted Answer

A) True 
 B)False

Question 11

According to the International Listening Association,85% of what people learn is derived from listening.

Accepted Answer

A) True 
 B)False

Question 12

Cheryl is presenting the new payroll system to the managers.She was unable to reserve the large conference room,so she scheduled the presentation for the cafeteria,which is not designed for giving presentations and has poor acoustics.What is her challenge?

Accepted Answer

A) nonverbal communication 
B) an inability to use active voice 
C) intercultural communication 
D) physical barriers that are likely to create noise

Question 13

Ivy's manager asked her to train the new employees on the company's software program.Although Ivy agreed,her tone of voice was not warm and welcoming.What is this an example of?

Accepted Answer

A) two-way communication 
B) nonverbal communication 
C) open communication 
D) disconnect communication

Question 14

What is slang?

Accepted Answer

A) the format a speaker uses to deliver his or her message 
B) the equipment and technology for in-person presentations 
C) language used by specific groups and not universally spoken 
D) a way to communicate using multiple channels

Question 15

Which of the following uses state-of-the-art equipment to provide people in a variety of locations the opportunity to participate interactively in a presentation while providing a high degree of channel richness?

Accepted Answer

A) blogging 
B) videoconferencing 
C) e-mailing 
D) instant messaging

Question 16

Millie Martin is giving a presentation at a customer service seminar and wants to grab her audience's attention.What is one effective way for her to open the presentation?

Accepted Answer

A) asking a relevant question, such as "How many of you have spent far too long waiting in line to return a defective product?" 
B) walking in wearing a funny outfit 
C) maintaining continuous eye contact with members of the audience during the first five minutes of her talk 
D) making a joke about someone in the audience

Question 17

Manager Greg Watson believes his product development teams have gotten a bit stale.He is writing a memo to explain a plan for reorganizing the teams in order to stimulate new ideas.However,Greg is concerned that several developers who like their current assignments will resent his plan.He should describe his proposed changes very early in the message in order to quickly deal with the issues that may cause concern.

Accepted Answer

A) True 
 B)False

Question 18

You should always select a communication channel that you are comfortable using.If it works for you,it's good for the audience.

Accepted Answer

A) True 
 B)False

Question 19

In communication,what is the term for any interference that causes the message received by the audience to be different from the sender's intended message?

Accepted Answer

A) communication inverter 
B) verbal distortion 
C) meaning inhibitor 
D) noise

Question 20

Describe and list three do's and don'ts of listening.Explain the impact of listening on effective business communications.

Accepted Answer

The answer of Describe and list three do's and don'ts...

Exam 2: Business Communication: Creating and Delivering Messages That Matter

What does two-way communication represent?

What is nonverbal communication? List and define the four types of nonverbal communication.

Memos are a good communication channel when the intent is to convey a noncontroversial but detailed message to a large number of people.

A manager is an effective speaker when he or she can articulate a message using dialect and jargon,because these nuances usually enrich the message.

Which of the following can greatly enhance your chances for success in the business arena?

According to studies reported in the Wall Street Journal's Career Journal,where does the majority of meaning come from during face-to-face communication?

An enthusiastic CEO spoke to his audience,"Our employees sold $10 million worth of services last year!" His wording is an example of how to use passive voice to present information.

Proper business communication should always follow such well-known grammatical rules as never starting a sentence with the words and or but and never ending a sentence with a preposition.

Canadian-based companies prefer employees to use English while on the job.However,with the increasing diversity found in today's workforce,companies are challenged by which of the following?

According to the International Listening Association,85% of what people learn is derived from listening.

Cheryl is presenting the new payroll system to the managers.She was unable to reserve the large conference room,so she scheduled the presentation for the cafeteria,which is not designed for giving presentations and has poor acoustics.What is her challenge?

Ivy's manager asked her to train the new employees on the company's software program.Although Ivy agreed,her tone of voice was not warm and welcoming.What is this an example of?

What is slang?

Which of the following uses state-of-the-art equipment to provide people in a variety of locations the opportunity to participate interactively in a presentation while providing a high degree of channel richness?

Millie Martin is giving a presentation at a customer service seminar and wants to grab her audience's attention.What is one effective way for her to open the presentation?

You should always select a communication channel that you are comfortable using.If it works for you,it's good for the audience.

In communication,what is the term for any interference that causes the message received by the audience to be different from the sender's intended message?

Describe and list three do's and don'ts of listening.Explain the impact of listening on effective business communications.