Which of the Following Short Scenarios Best Describes Organizational Citizenship

Multiple Choice

Which of the following short scenarios best describes organizational citizenship behaviour?

A) Joe, a shop mechanic, approaches management with an initiative that will improve customer service.
B) Duane, a faculty member, starts and finishes his lectures on time as per his syllabus.
C) Mary, a university graduate, was so impressed with company ABC that she decided to join the company. Ten years later she was still working for ABC.
D) Carlos "volunteers" for special community events on behalf of his company only when he is paid overtime.