Question 1

In organizations that have an HR unit,what do HR managers assume a greater role in?

Accepted Answer

A) executive planning and decision making 
B) selecting employees who deserve bonuses 
C) assessing the causes of production problems 
D) setting department goals for line managers

Question 2

Four Seasons Hotels and Starbucks invest a great deal to hire and train the best and brightest employees in customer satisfaction in order to gain advantage over their competitors.What is this illustrative of?

Accepted Answer

A) business strategy 
B) strategic human resource management 
C) human capital and talent management 
D) competency development

Question 3

Integrated knowledge sets within an organization that distinguish it from its competitors and deliver value to customers are known as core competencies.

Accepted Answer

A) True 
 B)False

Question 4

What are two ways that cultural changes influence employees in the workplace?

Accepted Answer

A) their reactions to leadership styles and corporate culture 
B) their reactions to corporate culture and reward systems 
C) their reactions to work assignments and organizational culture 
D) their reactions to reward systems and leadership styles

Question 5

Which of the following is an HRM activity?

Accepted Answer

A) ensuring legal compliance 
B) selecting employees 
C) project management 
D) job coaching

Question 6

What is the influence of technology on HRM?

Accepted Answer

A) operational (i.e.automation),enhanced services and increased access to information 
B) increased contracting out,outsourcing and employee leasing 
C) concerns about privacy,ethics and culture 
D) a complicated set of issues related to language and communication

Question 7

SynCore,a Canadian oil and gas company and DYNA,a Canadian mining company have been experiencing growth while the Canadian car manufacturing industry has declined significantly.What current business challenge is this an example of?

Accepted Answer

A) demographics and employee concerns 
B) technology and quality 
C) culture and environment 
D) evolution of firms and sector survival

Question 8

For a company with overseas operations,some critical concerns for success are the identification,selection,and compensation of expatriates.

Accepted Answer

A) True 
 B)False

Question 9

What are three current business challenges facing organizations?

Accepted Answer

A) global economy,demographics,and technology 
B) language,organizational culture,and employee assistance 
C) human resource planning,staffing,and training 
D) labour relations,language,and culture

Question 10

Outsourcing refers to employing workers in their homes rather than within the traditional office environment.

Accepted Answer

A) True 
 B)False

Question 11

Identify and briefly describe any four of the eight HR activities in an organization.

Accepted Answer

The answer of Identify and briefly describe any four of...

Question 12

Total-quality management is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.

Accepted Answer

A) True 
 B)False

Question 13

Human resources management practices and issues are primarily a concern for the human resources department.

Accepted Answer

A) True 
 B)False

Question 14

In order to minimize the amount or type of downsizing,some organizations have informed all staff that they can move to a four day work week with reduced pay.

Accepted Answer

A) True 
 B)False

Question 15

According to Statistics Canada,what percentage of the labour force do first nations represent?

Accepted Answer

A) 15.2 % 
B) 10.1 % 
C) 5.7 % 
D) 3.8 %

Question 16

LB Brands,a Western Canada marketing company,had grown to 100 employees.Joan Farris the Vice President of Marketing spends much of her day developing and coaching people and helping to solve problems.She has a prescribed employee performance management process.She feels that decisions concerning her employee staffing,training and performance appraisals are her responsibility.Jay Carter,the Vice President of HR,feels that LB Brands must have consistent HR practices and that staffing,training and performance management decisions must be centralized in the HR department.
-Please refer to Scenario 1.1.What decision making authority does the Vice President of Marketing have?

Accepted Answer

A) staff authority 
B) functional authority 
C) line authority 
D) technical authority

Question 17

Job design entails activities that determine what tasks need to be done,in what order,and with what skills.

Accepted Answer

A) True 
 B)False

Question 18

One major consequence of technology is the skills necessary to be successful are now different.

Accepted Answer

A) True 
 B)False

Question 19

Scenario 1.3: HRM Challenges-Staffing Cuts
Artic Learning Systems was under pressure to reduce staffing costs and improve productivity.They took advantage of a Canadian federal program involving work-sharing and encouraged people to use any banked overtime.In some cases,employees were working 50% less.SunSystems Learning,in the same industry,was under the same pressures and decided to do an across the board reduction and laid off 50% of their employees based on performance.Both companies' organizational strategic plans indicated significant growth within a year due to new communication technologies and the ability to provide their learning systems globally.They both assess the best practices of other organizations looking for ways to enhance their performance.
-Please refer to Scenario 1.3.What would be one of the most significant current business challenges faced by these two companies?

Accepted Answer

A) demographics and employee concerns 
B) culture changes and environment 
C) business sector survival and globalization 
D) environment and staffing

Question 20

What is the term for hiring someone outside the company to perform tasks that could be done internally?

Accepted Answer

A) contracting 
B) outplacement 
C) employee leasing 
D) outsourcing

Exam 1: The Challenges of Hrm

In organizations that have an HR unit,what do HR managers assume a greater role in?

Four Seasons Hotels and Starbucks invest a great deal to hire and train the best and brightest employees in customer satisfaction in order to gain advantage over their competitors.What is this illustrative of?

Integrated knowledge sets within an organization that distinguish it from its competitors and deliver value to customers are known as core competencies.

What are two ways that cultural changes influence employees in the workplace?

Which of the following is an HRM activity?

What is the influence of technology on HRM?

SynCore,a Canadian oil and gas company and DYNA,a Canadian mining company have been experiencing growth while the Canadian car manufacturing industry has declined significantly.What current business challenge is this an example of?

For a company with overseas operations,some critical concerns for success are the identification,selection,and compensation of expatriates.

What are three current business challenges facing organizations?

Outsourcing refers to employing workers in their homes rather than within the traditional office environment.

Identify and briefly describe any four of the eight HR activities in an organization.

Total-quality management is a set of principles and practices whose core ideas include doing things right the first time and striving for continuous improvement.

Human resources management practices and issues are primarily a concern for the human resources department.

In order to minimize the amount or type of downsizing,some organizations have informed all staff that they can move to a four day work week with reduced pay.

According to Statistics Canada,what percentage of the labour force do first nations represent?

Job design entails activities that determine what tasks need to be done,in what order,and with what skills.

One major consequence of technology is the skills necessary to be successful are now different.

What is the term for hiring someone outside the company to perform tasks that could be done internally?