Question 1

What would you include in the job summary section of a job description?

Accepted Answer

A) a description of the primary purpose of the job 
B) a narrative that lists the major job duties 
C) a description of the major job requirements 
D) a summary of the KSAOs into 3 to 4 lines

Question 2

Scenario 3.2: From Grapes to Wine
You are the production manager who oversees the grape pickers and winery production workers at Valley Hills Estate Winery.
Grape Pickers and Winery Production Labourers
Valley Hills Family Estate Winery
Okanagan Falls,British Columbia
Valley Hills Family Estate Winery is recruiting flexible,short-term employees to assist with both grape picking,packing and processing during their harvest season.They are responsible for operating tools and machines that assist in picking,packing and processing grapes for the production of wine.Shifts will vary between days,afternoons and some graveyards from September to November,2012.Five casual grape picker labourers and seven winery production labourers (6 seasonal and 1 full-time).You are committed to working in a safe manner as required.A strong work ethic with experience working in vineyards,wineries,production,or warehousing is required.Production and safety-specific certifications such as Forklift Operator's Certificate are also considered valuable assets for this position.Both grape pickers and winery production labourers must be comfortable meeting the physical requirements of the position including bending,reaching,standing for long periods of time,navigating stairs and lifting up to 50 pounds on a regular basis.Labourers must meet established time standards to maximize efficiency in outdoor,damp cellar,production and/or warehouse environments.Labourers must be able to handle clearly defined,highly specialized,repetitive tasks.
-Please refer to Scenario 3.2.The labourer's role involves having a "strong work ethic." What is this an example of?

Accepted Answer

A) job summary 
B) job specification 
C) job duties and responsibility 
D) performance standard

Question 3

You are the aquatics manager at H2O recreation complex responsible for the recruitment,hiring and training of the lifeguards and swimming instructors.What suggestions would you make to the H2O recreation complex Director to ensure that the following job information adequately reflects the responsibilities and KSAOs that the lifeguard/swimming instructor will need to perform the job well? What specific changes should be made to ensure the job description is measurable,valid,reliable and legally defensible?

Accepted Answer

The answer of You are the aquatics manager at H2O...

Question 4

Whose primary responsibility is conducting job analysis,usually?

Accepted Answer

A) the accounting department 
B) the HR department 
C) the line supervisor 
D) the job incumbent

Question 5

Job description information can be collected through interviews.For what section of the job description would information be provided by asking questions such as "What tasks do you perform every day?" ?

Accepted Answer

A) essential duties and responsibilities 
B) summary 
C) job specifications 
D) standards of performance

Question 6

Charges of unfair discrimination may be filed against employers whose performance appraisal systems utilize criteria which are related to job standards rather than job evaluation.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following are two job design strategies?

Accepted Answer

A) job rotation and job enlargement 
B) leadership teams and job requirements 
C) job crafting and staffing forecasts 
D) job analysis and job crafting

Question 8

A problem with job descriptions is that they tend to broaden the scope of activities performed by a jobholder.

Accepted Answer

A) True 
 B)False

Question 9

Scenario 3.1: Make a Splash
You are the newly hired Out of School Supervisor reporting to the Child Care Manager at the new H20 recreation complex in the growing community of Northfield in northern Saskatchewan.The new child care program is just one of the many Y programs that range from swimming and fitness to youth leadership and outdoor programs.The Director of the complex plans to offer over 50 new 'first time' programs this upcoming fall and winter so that the community has activities to enjoy during the cold seasons.The community spent several years working with the YMCA-YWCA's to raise funds to build this recreation centre with the goal to help build a healthier community.
Your new job requires you to hire,supervise and manage the performance of all the childcare leaders in the proposed day camps,preschool programs and the two out of school care programs.These programs would provide child care to more than 110 families.You anticipate that you will require 15 new part-time and 5 full-time child care leaders as well as 1 part-time clerk and 1 full-time office administrator.What is most important is that all the newly hired childcare leaders not only assist in providing lots of fun and play-based educational programming,but also ensure that the children's safety and supervision occurs according to provincial licensing requirements and standards at all times.Criminal record checks will be conducted.Childcare leaders must be 19 years of age (licensing standards),with a minimum of 1 year childcare-related experience,have a current First Aid and CPR certificate,and have completed a course or a combination of courses of a least 40 hours duration in child development,health and safety,and nutrition.Further certification and education in a child centred discipline is considered an asset.
The Director stated that a few sample job advertisements had been collected from other Ys but that they have not had time to write job descriptions for any of the new jobs.The Director gave you a copy of the local newspaper advertisement for the 7 lifeguard positions which simply listed the lifeguard certifications required.The Director stated that job descriptions are of limited value because they are time-consuming to write and would inhibit the new childcare leaders' and lifeguards' flexibility to do the wide range of tasks required of them when opening a new facility,but then left the decision to write or not to write job descriptions up to you.You decide to write job descriptions.
-Please refer to Scenario 3.1.The child care leader role requires a "current First Aid and CPR certificate" What is this an example of?

Accepted Answer

A) job summary 
B) job specification 
C) job duties and responsibility 
D) performance standard

Question 10

The different duties,tasks,and responsibilities that make up a job are known as job descriptions.

Accepted Answer

A) True 
 B)False

Question 11

What is the section of a job description known as that describes the working conditions of the job?

Accepted Answer

A) job title 
B) job summary 
C) job specifications 
D) job duties and responsibilities

Question 12

What is the section of a job description known as that describes the knowledge and skills required to perform the job?

Accepted Answer

A) job title 
B) job summary 
C) job specifications 
D) job duties and responsibilities

Question 13

What would you include in the job specifications section of a job description?

Accepted Answer

A) a description of the competency framework 
B) the responsibilities entailed and results to be accomplished in the job 
C) the specific performance tasks required to perform the job 
D) the KSAOs that employees must possess in order to perform the work tasks

Question 14

The outcomes of job analysis are job descriptions,job titles,and job standards.

Accepted Answer

A) True 
 B)False

Question 15

What are groups of employees known as who are accountable for a "whole work process or segment that delivers a product to an internal or external customer"?

Accepted Answer

A) an autonomous work group 
B) a process-improvement team 
C) an employee involvement group or quality circle 
D) a cross-functional team

Question 16

Scenario 3.1: Make a Splash
You are the newly hired Out of School Supervisor reporting to the Child Care Manager at the new H20 recreation complex in the growing community of Northfield in northern Saskatchewan.The new child care program is just one of the many Y programs that range from swimming and fitness to youth leadership and outdoor programs.The Director of the complex plans to offer over 50 new 'first time' programs this upcoming fall and winter so that the community has activities to enjoy during the cold seasons.The community spent several years working with the YMCA-YWCA's to raise funds to build this recreation centre with the goal to help build a healthier community.
Your new job requires you to hire,supervise and manage the performance of all the childcare leaders in the proposed day camps,preschool programs and the two out of school care programs.These programs would provide child care to more than 110 families.You anticipate that you will require 15 new part-time and 5 full-time child care leaders as well as 1 part-time clerk and 1 full-time office administrator.What is most important is that all the newly hired childcare leaders not only assist in providing lots of fun and play-based educational programming,but also ensure that the children's safety and supervision occurs according to provincial licensing requirements and standards at all times.Criminal record checks will be conducted.Childcare leaders must be 19 years of age (licensing standards),with a minimum of 1 year childcare-related experience,have a current First Aid and CPR certificate,and have completed a course or a combination of courses of a least 40 hours duration in child development,health and safety,and nutrition.Further certification and education in a child centred discipline is considered an asset.
The Director stated that a few sample job advertisements had been collected from other Ys but that they have not had time to write job descriptions for any of the new jobs.The Director gave you a copy of the local newspaper advertisement for the 7 lifeguard positions which simply listed the lifeguard certifications required.The Director stated that job descriptions are of limited value because they are time-consuming to write and would inhibit the new childcare leaders' and lifeguards' flexibility to do the wide range of tasks required of them when opening a new facility,but then left the decision to write or not to write job descriptions up to you.You decide to write job descriptions.
-Please refer to Scenario 3.1.The childcare leader role ensures "that the children's safety and supervision occurs according to provincial licensing requirements and standards at all times." What is this an example of?

Accepted Answer

A) job summary 
B) job specification 
C) job duties and responsibility 
D) performance standard

Question 17

Scenario 3.1: Make a Splash
You are the newly hired Out of School Supervisor reporting to the Child Care Manager at the new H20 recreation complex in the growing community of Northfield in northern Saskatchewan.The new child care program is just one of the many Y programs that range from swimming and fitness to youth leadership and outdoor programs.The Director of the complex plans to offer over 50 new 'first time' programs this upcoming fall and winter so that the community has activities to enjoy during the cold seasons.The community spent several years working with the YMCA-YWCA's to raise funds to build this recreation centre with the goal to help build a healthier community.
Your new job requires you to hire,supervise and manage the performance of all the childcare leaders in the proposed day camps,preschool programs and the two out of school care programs.These programs would provide child care to more than 110 families.You anticipate that you will require 15 new part-time and 5 full-time child care leaders as well as 1 part-time clerk and 1 full-time office administrator.What is most important is that all the newly hired childcare leaders not only assist in providing lots of fun and play-based educational programming,but also ensure that the children's safety and supervision occurs according to provincial licensing requirements and standards at all times.Criminal record checks will be conducted.Childcare leaders must be 19 years of age (licensing standards),with a minimum of 1 year childcare-related experience,have a current First Aid and CPR certificate,and have completed a course or a combination of courses of a least 40 hours duration in child development,health and safety,and nutrition.Further certification and education in a child centred discipline is considered an asset.
The Director stated that a few sample job advertisements had been collected from other Ys but that they have not had time to write job descriptions for any of the new jobs.The Director gave you a copy of the local newspaper advertisement for the 7 lifeguard positions which simply listed the lifeguard certifications required.The Director stated that job descriptions are of limited value because they are time-consuming to write and would inhibit the new childcare leaders' and lifeguards' flexibility to do the wide range of tasks required of them when opening a new facility,but then left the decision to write or not to write job descriptions up to you.You decide to write job descriptions.
-Please refer to Scenario 3.1.What data would you need to consider if you decided to conduct a job analysis?

Accepted Answer

A) job tasks and KSAOs 
B) NOC job profile 
C) job predictor criteria and data 
D) job evaluation

Question 18

Scenario 3.2: From Grapes to Wine
You are the production manager who oversees the grape pickers and winery production workers at Valley Hills Estate Winery.
Grape Pickers and Winery Production Labourers
Valley Hills Family Estate Winery
Okanagan Falls,British Columbia
Valley Hills Family Estate Winery is recruiting flexible,short-term employees to assist with both grape picking,packing and processing during their harvest season.They are responsible for operating tools and machines that assist in picking,packing and processing grapes for the production of wine.Shifts will vary between days,afternoons and some graveyards from September to November,2012.Five casual grape picker labourers and seven winery production labourers (6 seasonal and 1 full-time).You are committed to working in a safe manner as required.A strong work ethic with experience working in vineyards,wineries,production,or warehousing is required.Production and safety-specific certifications such as Forklift Operator's Certificate are also considered valuable assets for this position.Both grape pickers and winery production labourers must be comfortable meeting the physical requirements of the position including bending,reaching,standing for long periods of time,navigating stairs and lifting up to 50 pounds on a regular basis.Labourers must meet established time standards to maximize efficiency in outdoor,damp cellar,production and/or warehouse environments.Labourers must be able to handle clearly defined,highly specialized,repetitive tasks.
-Please refer to Scenario 3.2.As the Production Manager,how many positions will you be hiring for?

Accepted Answer

A) 1 
B) 2 
C) 11 
D) 12

Question 19

What is the human resource function called when a manager uses the information on the job description as a basis for evaluating the performance of the jobholder?

Accepted Answer

A) job feedback 
B) job evaluation 
C) compensation 
D) performance reviews

Question 20

Employee involvement and teams require support at the executive and management levels of the organization.

Accepted Answer

A) True 
 B)False

Exam 3: Defining and Designing the Work

What would you include in the job summary section of a job description?

Whose primary responsibility is conducting job analysis,usually?

Job description information can be collected through interviews.For what section of the job description would information be provided by asking questions such as "What tasks do you perform every day?" ?

Charges of unfair discrimination may be filed against employers whose performance appraisal systems utilize criteria which are related to job standards rather than job evaluation.

Which of the following are two job design strategies?

A problem with job descriptions is that they tend to broaden the scope of activities performed by a jobholder.

The different duties,tasks,and responsibilities that make up a job are known as job descriptions.

What is the section of a job description known as that describes the working conditions of the job?

What is the section of a job description known as that describes the knowledge and skills required to perform the job?

What would you include in the job specifications section of a job description?

The outcomes of job analysis are job descriptions,job titles,and job standards.

What are groups of employees known as who are accountable for a "whole work process or segment that delivers a product to an internal or external customer"?

What is the human resource function called when a manager uses the information on the job description as a basis for evaluating the performance of the jobholder?

Employee involvement and teams require support at the executive and management levels of the organization.