Question 1

Which of the following is NOT considered a critical competency for members of virtual teams?

Accepted Answer

A)  technical support 
B)  inspiration 
C)  self-management 
D)  influence

Question 2

Web 2.0 is best characterized by ________.

Accepted Answer

A)  developments such as e-mail 
B)  online stores such as Amazon 
C)  networking sites such as Facebook 
D)  cloud computing such as Google Docs

Question 3

eBay is an example of a peer-to-peer network because it allows file-sharing.

Accepted Answer

A) True 
 B)False

Question 4

Virtual learning technologies ________.

Accepted Answer

A)  offer basic, no-frills classes only 
B)  cannot support collaboration 
C)  are inferior to on-site learning 
D)  improve access to education

Question 5

Modern ICTs have enabled developing countries to "leapfrog" traditional economic development pathways followed by countries in the past.Give an example of how this works.

Accepted Answer

The answer of Modern ICTs have enabled developing countries to...

Question 6

A key advantage that virtual education systems have is the ability to serve niche markets with specialized classes.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is NOT considered a key component of virtual organizations?

Accepted Answer

A)  dynamic processes 
B)  structures allowing swift adaptation 
C)  firmly delineated boundaries 
D)  contractual relationships

Question 8

Woof.com is an online seller of products for dogs.Although business has been steady,the CEO believes that adding some physical stores might enhance brand recognition while increasing sales.According to Burn,Marshall,and Barnett,this would make the company fit the ________.

Accepted Answer

A)  virtual face model 
B)  co-alliance model 
C)  star-alliance model 
D)  virtual broker model

Question 9

Home Roast has two warehouses and an extensive website selling coffee online.It employs over 100 customer service employees,most of whom work from home.Is Home Roast a virtual organization?

Accepted Answer

A)  Yes, because it is widely dispersed, has no stores, and relies on ICTs. 
B)  Yes, because it has a website and a small number of employees. 
C)  No, because it has brick-and-mortar warehouses. 
D)  No, because it is too large an organization to be strictly virtual.

Question 10

What was the original name for the Internet?

Accepted Answer

A)  AOL 
B)  ARPANET 
C)  the World Wide Web 
D)  hypertext

Question 11

Which of the following best explains why e-mail is a poor choice for communicating sensitive messages?

Accepted Answer

A)  E-mail is too fast for accommodating emotional messages. Once a message is sent, there is no "taking back" what has been said. 
B)  Nonverbal communication is not possible with e-mail. So, for example, it is difficult to reassure a person that things will be "all right" in the wake of bad news. 
C)  E-mail is too slow for accommodating emotional messages. Once a message is sent you might need to wait a long time for a response, and by that time your feelings have changed. 
D)  E-mail is too permanent for accommodating emotional messages. People don't want to have a written record of what they said when it includes emotional content.

Question 12

Vonetta's company works with highly classified information.While she wants to encourage open communication among employees,she also needs to ensure that the content of electronic messages is secure.What should Vonetta invest in?

Accepted Answer

A)  a cloud system 
B)  an intranet 
C)  an extranet 
D)  a virtual face system

Question 13

According to the model of evolution in virtual learning developed by Zemsky and Massey,the use of course management systems marks ________.

Accepted Answer

A)  Cycle 1 
B)  Cycle 2 
C)  Cycle 3 
D)  Cycle 4

Question 14

Peter wants to save costs for their startup company,so he leases a smaller office facility with cubicles that their hybrid employees can reserve when they need to work onsite.This practice is called ________.

Accepted Answer

A)  timesharing 
B)  teleconferencing 
C)  networking 
D)  hoteling

Question 15

What is central in building effective relationships,and yet often lacks support in virtual interactions?

Accepted Answer

A)  self-management 
B)  emotions 
C)  clear power dynamics 
D)  cultural sensitivity

Question 16

Which period has the greatest focus on communication?

Accepted Answer

A)  First Industrial Revolution-because it created machines that allowed books to be made and distributed more quickly than ever before 
B)  Second Industrial Revolution-because it created the telephone and telegraph as well as such things as electric motors, assembly lines, and mass production 
C)  Third Industrial Revolution-because it not only created cell phone and Internet communication, but it is centered on the transfer of information 
D)  Reset economy-because it will focus on enhancing communication among all people and economies

Question 17

ICTs are information and communication technologies.

Accepted Answer

A) True 
 B)False

Exam 11: Working in a Virtual World: Technology As a Way of Life

Which of the following is NOT considered a critical competency for members of virtual teams?

Web 2.0 is best characterized by ________.

eBay is an example of a peer-to-peer network because it allows file-sharing.

Virtual learning technologies ________.

Modern ICTs have enabled developing countries to "leapfrog" traditional economic development pathways followed by countries in the past.Give an example of how this works.

A key advantage that virtual education systems have is the ability to serve niche markets with specialized classes.

Which of the following is NOT considered a key component of virtual organizations?

Woof.com is an online seller of products for dogs.Although business has been steady,the CEO believes that adding some physical stores might enhance brand recognition while increasing sales.According to Burn,Marshall,and Barnett,this would make the company fit the ________.

Home Roast has two warehouses and an extensive website selling coffee online.It employs over 100 customer service employees,most of whom work from home.Is Home Roast a virtual organization?

What was the original name for the Internet?

Which of the following best explains why e-mail is a poor choice for communicating sensitive messages?

Vonetta's company works with highly classified information.While she wants to encourage open communication among employees,she also needs to ensure that the content of electronic messages is secure.What should Vonetta invest in?

According to the model of evolution in virtual learning developed by Zemsky and Massey,the use of course management systems marks ________.

Peter wants to save costs for their startup company,so he leases a smaller office facility with cubicles that their hybrid employees can reserve when they need to work onsite.This practice is called ________.

What is central in building effective relationships,and yet often lacks support in virtual interactions?

Which period has the greatest focus on communication?

ICTs are information and communication technologies.