Multiple Choice
A customer who is higher in dominance tends to do which of the following?
A) display an eagerness to agree quickly
B) curb a desire to initiate demands
C) cooperate excessively with others
D) attempt to control situations
E) wait for others to speak first
Correct Answer:

Verified
Correct Answer:
Verified
Q60: Changing sales behaviors in order to improve
Q61: A customer is rude to the salesperson
Q62: Which of the following statements regarding communications-style
Q63: Emotive customers are frank,demanding,serious,and opinionated.
Q64: The words"aloof"and"stuffy"describe which side of which of
Q66: The psychological continuum and the sociability continuum
Q67: _ can be defined as the tendency
Q68: A customer who takes the social initiative
Q69: People who display their emotions with less
Q70: Adapting to the customer's preferred communication style