A Best Practice by Which Salespeople Can Use Technology to Strengthen

Multiple Choice

A best practice by which salespeople can use technology to strengthen relationships with customers is by:

A) allowing customers to cancel orders without having to talk to a person
B) sending e-mail confirmations of appointments or agreements
C) sending form letters with business cards through the mail
D) placing automated prerecorded phone calls to customers on a programmed schedule
E) faxing large numbers of sales letters to potential leads