Karen Knows That the First Contact Between a Salesperson and Prospect

Multiple Choice

Karen knows that the first contact between a salesperson and prospect is important.This is because:

A) once an impression has been made,it cannot be changed.
B) it is difficult to rebound from a poor first impression.
C) first impressions aren't really all that important.
D) over time,your customer's impressions of you will deteriorate.
E) customers usually have such low expectations of salespeople.