All of the Following Are True Statements Regarding the Use

Multiple Choice

All of the following are true statements regarding the use of the telephone in selling except:

A) The telephone should be used exclusively to handle marginal accounts.
B) Some customers prefer telephone contact for certain types of business transactions.
C) The telephone provides instant communication at a low cost.
D) The telephone is an effective way to keep the customer informed.
E) Telephones can be used to build customer goodwill.