Match the Options Below with the Correct Phrases

Multiple Choice

Match the options below with the correct phrases:
-quality function deployment (QFD)

A) a temporary team
B) the ability of a product or service to meet or exceed customer expectations
C) solving quality problems before the design phase
D) their purpose is to make a project better
E) the sharing of information and decision making
F) a relationship of inputs needed to produce outputs
G) the product to meet or beat in terms of design and service
H) determines if customer requirements are being met
I) requires individuals to think in terms of process
J) a way to structure innovation
K) created TQM
L) someone who starts and assumes the risk of a business
M) commits organizations and their people to continual learning and requires that well-trained people be allowed to apply, without fear, what they learn
N) informing employees of changes in the critical numbers used to measure a company's processes