Match the Options Below with the Correct Phrase

Multiple Choice

Match the options below with the correct phrase:
-total quality management (TQM)

A) projects that uncover information useful to create a variety of new materials, processes and products
B) the use of statistical tools and methods to determine quality
C) How are we doing? and What are the problems?
D) employees think and act like owners
E) a total strategy for continually improving throughout the entire organization
F) their purpose is to make a process better
G) a cross-functional team to assess the progress toward goals
H) determines if a process is predictable or unpredictable