Question 1

The "through-puts" of communication are actually the information transmitted between sender and receiver.

Accepted Answer

A) True 
 B)False

Question 2

Face-to-face or voice-to-voice conversations that take place in real time and allow instant feedback are called:

Accepted Answer

A) coordination. 
B) semantics. 
C) channels. 
D) interpersonal communication.

Question 3

Team communication revolves around getting customers and getting their needs satisfied to ensure profitability and build market share.

Accepted Answer

A) True 
 B)False

Question 4

The most common form of managerial communication is written.

Accepted Answer

A) True 
 B)False

Question 5

An extremely busy CEO who uses a laptop computer during a flight between New York and Chicago is an example of informal communication networking.

Accepted Answer

A) True 
 B)False

Question 6

An administrative or clerical employee with a huge stack of mail and paperwork on his/her desk typifies communication overload.

Accepted Answer

A) True 
 B)False

Question 7

Impersonal communication allows for feedback.

Accepted Answer

A) True 
 B)False

Question 8

Effective listening is a(n)____________ response.

Accepted Answer

A) threatening 
B) overemphasized 
C) active 
D) passive

Question 9

An interoffice memo circulated within the shipping department regarding on-time deliveries is:

Accepted Answer

A) upward communication. 
B) horizontal communication. 
C) inappropriate information. 
D) downward communication.

Question 10

A predetermined set of conventional and oversimplified beliefs about groups of people which cause positive or negative reactions to those groups is a(n):

Accepted Answer

A) stereotype. 
B) policy. 
C) interpersonal. 
D) universal span of management.

Question 11

If a sender has credibility in the receiver's mind,the message will be _______.

Accepted Answer

A) received more readily 
B) understood more quickly 
C) part of a continuous feedback loop 
D) a contributing factor to further communication

Question 12

Vertical communication is most appropriate for organizational work teams.

Accepted Answer

A) True 
 B)False

Question 13

Today,more and more electronic business communication is replacing face-to- face communication.

Accepted Answer

A) True 
 B)False

Question 14

According to the American Management Association's first commandment of good communication,a person should think before he/she talks.

Accepted Answer

A) True 
 B)False

Question 15

Stereotyping is not related to perceptual awareness.

Accepted Answer

A) True 
 B)False

Question 16

Match the options below with the correct phrases:
-informal communication channels

Accepted Answer

A) organizational rumors, gossip and half- truths 
B) useful processed data 
C) the transfer of information and understanding between people 
D) electronic links between machines and people 
E) communication networks outside the formal channels
F)management's designed "flows" or designated paths for official communication
G)the receiver's return reply regarding the message
H)two or more individuals conversing at arm's length
I)specialized shop talk such as, "Put the APU in the PCX tank."
J)the word selection of a speaker or author

Question 17

Match the options below with the correct phrases:
-feedback

Accepted Answer

A) organizational rumors, gossip and half- truths 
B) useful processed data 
C) the transfer of information and understanding between people 
D) electronic links between machines and people 
E) communication networks outside the formal channels
F)management's designed "flows" or designated paths for official communication
G)the receiver's return reply regarding the message
H)two or more individuals conversing at arm's length
I)specialized shop talk such as, "Put the APU in the PCX tank."
J)the word selection of a speaker or author

Question 18

Match the options below with the correct phrases:
-communication

Accepted Answer

A) organizational rumors, gossip and half- truths 
B) useful processed data 
C) the transfer of information and understanding between people 
D) electronic links between machines and people 
E) communication networks outside the formal channels
F)management's designed "flows" or designated paths for official communication
G)the receiver's return reply regarding the message
H)two or more individuals conversing at arm's length
I)specialized shop talk such as, "Put the APU in the PCX tank."
J)the word selection of a speaker or author

Question 19

Match the options below with the correct phrases:
-jargon

Accepted Answer

A) organizational rumors, gossip and half- truths 
B) useful processed data 
C) the transfer of information and understanding between people 
D) electronic links between machines and people 
E) communication networks outside the formal channels
F)management's designed "flows" or designated paths for official communication
G)the receiver's return reply regarding the message
H)two or more individuals conversing at arm's length
I)specialized shop talk such as, "Put the APU in the PCX tank."
J)the word selection of a speaker or author

Question 20

The understanding from communication is only important to the sender.

Accepted Answer

A) True 
 B)False

Exam 11: Communication: Interpersonal and Organizational

The "through-puts" of communication are actually the information transmitted between sender and receiver.

Face-to-face or voice-to-voice conversations that take place in real time and allow instant feedback are called:

Team communication revolves around getting customers and getting their needs satisfied to ensure profitability and build market share.

The most common form of managerial communication is written.

An extremely busy CEO who uses a laptop computer during a flight between New York and Chicago is an example of informal communication networking.

An administrative or clerical employee with a huge stack of mail and paperwork on his/her desk typifies communication overload.

Impersonal communication allows for feedback.

Effective listening is a(n) ____________ response.

An interoffice memo circulated within the shipping department regarding on-time deliveries is:

A predetermined set of conventional and oversimplified beliefs about groups of people which cause positive or negative reactions to those groups is a(n) :

If a sender has credibility in the receiver's mind,the message will be _______.

Vertical communication is most appropriate for organizational work teams.

Today,more and more electronic business communication is replacing face-to- face communication.

According to the American Management Association's first commandment of good communication,a person should think before he/she talks.

Stereotyping is not related to perceptual awareness.

Match the options below with the correct phrases: -informal communication channels

Match the options below with the correct phrases: -feedback

Match the options below with the correct phrases: -communication

Match the options below with the correct phrases: -jargon

The understanding from communication is only important to the sender.