Question 1

Two methods for communicating metrics are dashboards and _______.

Accepted Answer

Scorecards

Question 2

All of the following are qualities of a dashboard EXCEPT:

Accepted Answer

A)   Highly summarized
B)   Key metric driven
C)   Raw data
D)   Effective Visualization
E)   Alerts C

Question 3

This model is helpful in differentiating the capabilities of IT and the demands of the business for IT relative to the value IT has in the organization's strategy.

Accepted Answer

Business-IT Maturity Model

Question 4

Match the three levels of Business-IT maturity to the business organization's approach to IT.Remember that Level 3 is more mature than Level 1.

Accepted Answer

The answer of Match the three levels of Business-IT maturity...

Question 5

Which dimension of the balanced scorecard answers the question "How do we look to shareholders?"

Accepted Answer

A)   Customer perspective
B)   Innovating and learning perspective
C)   Internal business perspective
D)   Financial perspective
E)   Supplier perspective

Question 6

Corporate budgeting is a wise choice for funding newer technologies and innovation.

Accepted Answer

A) True 
 B)False

Question 7

Joe works for a company where the IT department charges him for the number of CRM login accounts that are in his department. What type of IT funding model is his company deploying?

Accepted Answer

A)   Allocation
B)   Corporate budgeting
C)   Usage
D)   TCO
E)   Chargeback

Question 8

This costing technique looks beyond the initial capital investment of an IT solution and includes costs associated with technical support,administration,training and system retirement.

Accepted Answer

The answer of This costing technique looks beyond the initial...

Question 9

All of the following are methods used to value an IT investment EXCEPT:

Accepted Answer

A)   Payback analysis
B)   ROI
C)   NPV
D)   CTO
E)   IRR

Question 10

Besides financial metrics,what metrics help an IT organization manage its IT investments?

Accepted Answer

The answer of Besides financial metrics,what metrics help an IT...

Question 11

Managing a global IT organization has challenges that extend beyond managing a global team.What are the specific issues a global IT organization has to consider?

Accepted Answer

The answer of Managing a global IT organization has challenges...

Question 12

Why would an organization use the balanced scorecard and focus its metrics on more than just financials?

Accepted Answer

The answer of Why would an organization use the balanced...

Question 13

The balanced scorecard:

Accepted Answer

A)   Is a tool used to communicate the organizational metrics using a traffic light approach (red/yellow/green) .
B)   Is a method used to evaluate the health of an organization by looking at all value drivers such as the customers, the workforce, the financials and business processes.
C)   Focuses its attention on an organization's financials.
D)   Is used to communicate the TCO for an IT investment.
E)   Is one of many metrics used to evaluate the value of an IT investment.

Question 14

Match each IT organizational activity with its related level of maturity (based on the Business-IT maturity model).Remember that Level 3 is more mature than Level 1.

Accepted Answer

The answer of Match each IT organizational activity with its...

Question 15

WalMart,the world's largest retailer,uses RFID tags to track movement of goods across its intense supply chain.One identifiable benefit is that pallets of goods no longer need to be manually logged by a worker when received.Instead,an information system automatically logs the goods as they arrive.This benefit is identified as which type of business change:

Accepted Answer

A)   Innovation
B)   Efficiency
C)   Cessation
D)   Work force reduction
E)   Doing new things

Question 16

An IT dashboard provides:

Accepted Answer

A)   Summary information gathered over a period of time.
B)   Statistics on system usage.
C)   A distraction from where more IT attention should be focused.
D)   Current and critical measurements for the organization in an easy to read manner.
E)   A snapshot of financial data at any given point in time.

Question 17

This is a term used to describe a person who aligns business and IT strategies and uses technology to create a competitive advantage.

Accepted Answer

The answer of This is a term used to describe...

Question 18

In the early days of IT,the CIO would report to the ____ as IT was seen as a way to control costs.As technology has become more strategic and able to deliver a competitive advantage,CIOs now report directly to the ____.

Accepted Answer

A)   CFO; CEO
B)   CEO; CFO
C)   CFO; COO
D)   COO; CEO
E)   CEO; CTO

Question 19

Which dimension of the balanced scorecard answers the question "How do customers see us?"

Accepted Answer