A Company Has Developed a Calendar/messaging/paperwork Center That Helps Working

Multiple Choice

A company has developed a calendar/messaging/paperwork center that helps working mothers organize their families' schedules and paperwork.All the mothers who have tried it have loved it,and it is priced comparably to normal planners,although it offers much more.
-A company spends much of its salespeople's time in the selling process on promoting features and benefits of the product to customers.The salespeople have a high closure rate of initial sales,but a low rate of repeat business.What should the salespeople focus on to improve retention rate?

A) needs awareness
B) building rapport
C) presentation skills
D) delivery
E) the close