Victor Craig Is Sales Director for a Software Company Selling

Multiple Choice

Victor Craig is sales director for a software company selling diagnostic software to automotive repair shops all across the country.He has been with the company for 14 months and manages a staff of six sales representatives,as well as covering a four-state territory himself.
One Monday the CEO of the company calls Victor into his office and tells him that management is dissatisfied with his performance as sales director,and that they are giving him 90 days to turn his performance around or he will be fired.
-Several of the sales representatives complain that Victor shows a lack of consideration by treating them as interchangeable cogs.They give the examples that the representative who is fluent in Spanish was not assigned the territory containing a high percentage of Spanish-speaking clients,and that Victor requires that the sales representative whose clients arrive at work at 8 am Pacific time and leave at 6 pm Pacific time be at work from 8 am to 5:30 pm Eastern time,thereby spending three hours each morning not able to do presentations. What is a way Victor could work on his consideration skills?

A) make blanket policies to treat employees equally
B) take a communication skills class
C) ask sales representatives for their input on how they could do their jobs more effectively and implement their suggestions
D) take up a creative hobby like painting to increase his softer side
E) make SMART goals for better sales results from the sales team