Question 1

Benchmarks are specific standards for business processes set by industry leaders.

Accepted Answer

A) True 
 B)False

Question 2

The greatest barrier to changing business processes is ironically,management itself.

Accepted Answer

A) True 
 B)False

Question 3

A firm that locates all systems development and operations at its headquarters is using a ________ system configuration.

Accepted Answer

A) unilateral 
B) centralized 
C) decentralized 
D) networked

Question 4

As per your reading of the chapter case,which of the four generic business strategies was Starbucks following in implementing its Starbucks Digital Network?

Accepted Answer

A) Low-cost leadership 
B) Product differentiation 
C) Focus on market niche 
D) Customer and supplier intimacy

Question 5

________ typically develop a single information system,usually at the home base,and then replicate it around the world.

Accepted Answer

A) Domestic exporters 
B) Multinational firms 
C) Franchisers 
D) Transnational firms

Question 6

What is BPM? What are the steps involved in practicing BPM?

Accepted Answer

The answer of What is BPM? What are the steps...

Question 7

An information system can enable a company to focus on a market niche through:

Accepted Answer

A) complex trend forecasting. 
B) tailoring products to the client. 
C) intensive product trend analysis. 
D) intensive customer data analysis.

Question 8

Discuss the ways information systems can be used to improve quality.

Accepted Answer

The answer of Discuss the ways information systems can be...

Question 9

In the strategy of product differentiation,information systems are used to enable new products and services.

Accepted Answer

A) True 
 B)False

Question 10

All of the following have been disruptive technologies except:

Accepted Answer

A) the PageRank algorithm. 
B) the flash drive. 
C) minicomputers. 
D) the iPod.

Question 11

A value web is a collection of independent firms that use information technology to coordinate their value chains to collectively produce a product or service for a market.

Accepted Answer

A) True 
 B)False

Question 12

A substitute product of most concern for a cable TV distributor is:

Accepted Answer

A) satellite TV. 
B) broadcast TV. 
C) satellite radio. 
D) the Internet.

Question 13

The emergence of the World Wide Web acted as a disruptive technology for:

Accepted Answer

A) the typewriter industry. 
B) print publishing. 
C) PC manufacturers. 
D) microprocessor firms.

Question 14

The primary activities of a firm include:

Accepted Answer

A) inbound logistics,operations,outbound logistics,sales and marketing,and service. 
B) inbound logistics,operations,outbound logistics,technology,and service. 
C) procurement,inbound logistics,operations,technology,and outbound logistics. 
D) procurement,operations,technology,sales and marketing,and service.

Question 15

Studies show that about half of a business firm's profits can be explained by alignment of IT with business.

Accepted Answer

A) True 
 B)False

Question 16

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

Accepted Answer

A) Six Sigma. 
B) TQM. 
C) quality control. 
D) cycle time reduction.

Question 17

The more any given resource is applied to production,the lower the marginal gain in output,until a point is reached where the additional inputs produce no additional output is referred to as:

Accepted Answer

A) the point of no return. 
B) the law of diminishing returns. 
C) supply and demand. 
D) inelasticity.

Question 18

You are consulting with the owner of Better Bodies,a national chain of gyms.How could the use of information systems help them exert each of the four generic strategies in achieving competitive advantage?

Accepted Answer

The answer of You are consulting with the owner of...

Question 19

The support activities of a firm include:

Accepted Answer

A) inbound logistics,technology,outbound logistics,sales and marketing,and service. 
B) inbound logistics,organization infrastructure,outbound logistics,technology,and procurement. 
C) organization infrastructure,human resources,sales and marketing,and technology. 
D) organization infrastructure,human resources,technology,and procurement.

Question 20

All of the following are ways to improve quality except:

Accepted Answer

A) improving products and services based on customer demands. 
B) simplifying the production process. 
C) implementing a new information system. 
D) improving production precision.

Exam 3: Achieving Competitive Advantage With Information Systems

Benchmarks are specific standards for business processes set by industry leaders.

The greatest barrier to changing business processes is ironically,management itself.

A firm that locates all systems development and operations at its headquarters is using a ________ system configuration.

As per your reading of the chapter case,which of the four generic business strategies was Starbucks following in implementing its Starbucks Digital Network?

________ typically develop a single information system,usually at the home base,and then replicate it around the world.

What is BPM? What are the steps involved in practicing BPM?

An information system can enable a company to focus on a market niche through:

Discuss the ways information systems can be used to improve quality.

In the strategy of product differentiation,information systems are used to enable new products and services.

All of the following have been disruptive technologies except:

A value web is a collection of independent firms that use information technology to coordinate their value chains to collectively produce a product or service for a market.

A substitute product of most concern for a cable TV distributor is:

The emergence of the World Wide Web acted as a disruptive technology for:

The primary activities of a firm include:

Studies show that about half of a business firm's profits can be explained by alignment of IT with business.

Seeing quality as the responsibility of all people and functions in an organization is central to the concept of:

The more any given resource is applied to production,the lower the marginal gain in output,until a point is reached where the additional inputs produce no additional output is referred to as:

You are consulting with the owner of Better Bodies,a national chain of gyms.How could the use of information systems help them exert each of the four generic strategies in achieving competitive advantage?

The support activities of a firm include:

All of the following are ways to improve quality except: