Question 1

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

Accepted Answer

A) True 
 B)False

Question 2

What type of model asks what-if questions repeatedly to determine the impact on outcomes of changes in one or more factors?

Accepted Answer

A) Mathematical 
B) Sensitivity analysis 
C) Goal seeking 
D) Forecasting

Question 3

A(n)________ capability allows users to view more detailed views of data.

Accepted Answer

A) ad hoc 
B) drill-down 
C) query and reporting 
D) metrics

Question 4

Deciding whether to introduce a new product line is an example of a(n):

Accepted Answer

A) unstructured decision. 
B) semistructured decision. 
C) procedural decision. 
D) nonprocedural decision.

Question 5

Tools for the management,delivery,tracking,and assessment of various types of employee learning best describes:

Accepted Answer

A) knowledge work systems. 
B) employee relationship systems. 
C) employee management systems. 
D) learning management systems.

Question 6

Which of the following would not be classified as a type of intelligent technique?

Accepted Answer

A) Genetic algorithms 
B) Case-based reasoning 
C) Neural networks 
D) Virtual reality

Question 7

________ are intelligent techniques that parallel some aspects of the processing patterns of the biological brain.

Accepted Answer

A) Neural networks 
B) Genetic algorithms 
C) CBR systems 
D) Fuzzy logic systems

Question 8

Which phase of decision making finds or recognizes a problem?

Accepted Answer

A) Design 
B) Intelligence 
C) Choice 
D) Implementation

Question 9

The business value of a GDSS is improved decision making.How does a GDSS accomplish this?

Accepted Answer

The answer of The business value of a GDSS is...

Question 10

What are the two major types of knowledge management systems?

Accepted Answer

A) Management information systems and decision support systems 
B) Enterprise-wide knowledge management systems and knowledge work systems 
C) Enterprise systems and knowledge management systems 
D) Expert systems and knowledge work systems

Question 11

Why does improving a small,routine decision have business value for a company?

Accepted Answer

A) A small decision may have a great economic impact on the company. 
B) Even a routine decision may have a "ripple" effect through a corporation. 
C) A small decision has business value when added with all the other small decisions made in the company. 
D) Small,routine decisions typically do not have any business value for a company.

Question 12

Executive support systems focus on using parameterized reports and data mining to analyze large pools of data in major corporate systems.

Accepted Answer

A) True 
 B)False

Question 13

You are a city transportation planner and are interested in improving the city's bus service.What types of intelligent techniques might help you do this,and how would you use them?

Accepted Answer

The answer of You are a city transportation planner and...

Question 14

Operational management typically makes which type of decisions?

Accepted Answer

A) Semistructured 
B) Documented 
C) Structured 
D) Procedural

Question 15

Which dimension of quality means that a decision is the result of a known process and can be appealed to a higher authority?

Accepted Answer

A) Due process 
B) Justice 
C) Fairness 
D) Accuracy

Question 16

DSS primarily address structured problems.

Accepted Answer

A) True 
 B)False

Question 17

What-if analysis works forward from known or assumed conditions.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is a type of intelligent technique?

Accepted Answer

A) Knowledge management system 
B) Expert system 
C) CAD system 
D) Sensitivity analysis

Question 19

CAD workstations:

Accepted Answer

A) provide design engineers with precise,three-dimensional representations of their models. 
B) provide an important source of expertise for organizations. 
C) allow groups to work together on documents. 
D) are high-end PCs used in the financial sector to analyze trading situations instantaneously and facilitate portfolio management.

Question 20

In high-velocity automated decision making,humans are eliminated from the decision chain.

Accepted Answer

A) True 
 B)False

Exam 10: Improving Decision Making and Managing Knowledge

Expert systems capture the knowledge of skilled employees in the form of a set of rules in a software system that can be used by others in the organization.

What type of model asks what-if questions repeatedly to determine the impact on outcomes of changes in one or more factors?

A(n) ________ capability allows users to view more detailed views of data.

Deciding whether to introduce a new product line is an example of a(n) :

Tools for the management,delivery,tracking,and assessment of various types of employee learning best describes:

Which of the following would not be classified as a type of intelligent technique?

________ are intelligent techniques that parallel some aspects of the processing patterns of the biological brain.

Which phase of decision making finds or recognizes a problem?

The business value of a GDSS is improved decision making.How does a GDSS accomplish this?

What are the two major types of knowledge management systems?

Why does improving a small,routine decision have business value for a company?

Executive support systems focus on using parameterized reports and data mining to analyze large pools of data in major corporate systems.

You are a city transportation planner and are interested in improving the city's bus service.What types of intelligent techniques might help you do this,and how would you use them?

Operational management typically makes which type of decisions?

Which dimension of quality means that a decision is the result of a known process and can be appealed to a higher authority?

DSS primarily address structured problems.

What-if analysis works forward from known or assumed conditions.

Which of the following is a type of intelligent technique?

CAD workstations:

In high-velocity automated decision making,humans are eliminated from the decision chain.