Question 1

The goal of the Analyze Phase is to identify key cause and effect relationships that can be leveraged to improve the overall performance of the process.

Accepted Answer

A) True 
 B)False

Question 2

The Malcolm Baldrige National Quality Award was first awarded to Motorola in 1988.

Accepted Answer

A) True 
 B)False

Question 3

Design of Experiments (DOE)includes Taguchi methods.

Accepted Answer

A) True 
 B)False

Question 4

Benchmarking is another name for QFD (Quality Function Deployment).

Accepted Answer

A) True 
 B)False

Question 5

Technology usage is not as important as reorganization in Business Process Design.

Accepted Answer

A) True 
 B)False

Question 6

A green belt has a broad knowledge of the six sigma toolkit,but not nearly as much in the tools as Yellow belts,Black belts and Master Black Belts.

Accepted Answer

A) True 
 B)False

Question 7

Six Sigma is better applied on manufacturing than service operations.

Accepted Answer

A) True 
 B)False

Question 8

A popular approach to design experiments,based upon the notion that most of the quality is determined at the design stage is named after Japanese guru ______ ________.

Accepted Answer

The answer of A popular approach to design experiments,based upon...

Question 9

Which of the following was identified by Leigh Thompson as one of several threats to team creativity?

Accepted Answer

A) Idea generation through brainstorming 
B) Downward norm setting 
C) Individual blocking 
D) "Window Dressing"

Question 10

Process capability analysis does NOT depend on:

Accepted Answer

A) Location of the process mean 
B) Natural variability inherent in the process. 
C) Business product design 
D) Stability of the process

Question 11

Quality Function Deployment (QFD)starts by using "voice of the customer" (VOC)data in which of the following matrices?

Accepted Answer

A) Process planning 
B) Process deployment 
C) Output planning 
D) Output specification

Question 12

One aspect that differentiates Six Sigma from other earlier process improvement programs including total quality management and reengineering is that with Six Sigma:

Accepted Answer

A) Quality can realistically be improved 
B) Specific roles and titles have been identified and generally accepted 
C) It is easier to alter the corporate culture of a firm 
D) Control charts are used exhaustively

Exam 4: Process Improvement: Minimizing Variation Through Six Sigma

The goal of the Analyze Phase is to identify key cause and effect relationships that can be leveraged to improve the overall performance of the process.

The Malcolm Baldrige National Quality Award was first awarded to Motorola in 1988.

Design of Experiments (DOE)includes Taguchi methods.

Benchmarking is another name for QFD (Quality Function Deployment).

Technology usage is not as important as reorganization in Business Process Design.

A green belt has a broad knowledge of the six sigma toolkit,but not nearly as much in the tools as Yellow belts,Black belts and Master Black Belts.

Six Sigma is better applied on manufacturing than service operations.

A popular approach to design experiments,based upon the notion that most of the quality is determined at the design stage is named after Japanese guru __.

Which of the following was identified by Leigh Thompson as one of several threats to team creativity?

Process capability analysis does NOT depend on:

Quality Function Deployment (QFD) starts by using "voice of the customer" (VOC) data in which of the following matrices?

One aspect that differentiates Six Sigma from other earlier process improvement programs including total quality management and reengineering is that with Six Sigma: