Gordon, the Restaurant Manager of Chipmugs, a Continental Restaurant, Reviews

Multiple Choice

Gordon, the restaurant manager of Chipmugs, a continental restaurant, reviews customer feedback forms to help him choose the winner of "Best Waiter of the Month" award. This motivates the waiters at the restaurant to render good service and to insist customers to fill feedback forms about their services. In the context of managerial roles, which of the following roles does Gordon illustrate in this scenario?

A) Leader role
B) Monitor role
C) Disseminator role
D) Figurehead role