Multiple Choice
In the context of quality-related characteristics of products and services, which of the following is a difference between serviceability and service reliability?
A) Serviceability is a characteristic of quality products, whereas service reliability is a characteristic of quality services.
B) Serviceability is defined as the mean time to failure, whereas service reliability is defined as the confidence that service providers are knowledgeable, courteous, and trustworthy.
C) Service reliability is inversely proportional to quality, whereas serviceability is directly proportional to quality.
D) Service reliability refers to the extent to which service providers give individual attention and care to customers' concerns and problems, whereas serviceability is the ability to consistently perform a service well.
Correct Answer:
Verified
Correct Answer:
Verified
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