The Cabin Retreat Is a Chain of Hotels Where Part

Multiple Choice

The Cabin Retreat is a chain of hotels where part of its employees' monthly bonus depends on customer satisfaction. Ninety percent of the incentive is based on performance and the remaining ten percent is based on customer satisfaction ratings and the quality of service. In this case, The Cabin Retreat is committed to _____.

A) implementing a just-in-time program
B) line-flow production
C) total quality management
D) internal service quality