Rachel Hartley Is a Former Top Management Graduate Student Who

Multiple Choice

Rachel Hartley is a former top management graduate student who now works as a project manager at a retail firm. However, despite her strong educational background, she often finds it difficult to manage her team efficiently. She is not able to understand her team's emotions when they feel frustrated with a work challenge or when they need appreciation for a job well done. Which of the following does Hartley suffer from?

A) downing effect
B) low emotional dissonance
C) depressive realism
D) low cognitive dissonance
E) low emotional intelligence