Johanna Godfrey Works as a Guest Relations Executive at a Five-Star

Multiple Choice

Johanna Godfrey works as a guest relations executive at a five-star deluxe hotel in Washington. During her job, she needs to greet and smile at guests irrespective of her state of mind. In addition, when any guest faces problems, she needs to be calm and composed and help resolve issues. This shows that Johanna's job requires ________.

A) emotional labor
B) cognitive dissonance
C) self-concordance
D) positivity offset
E) social loafing