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    Exam 1: An Overview of Marketing
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    Some Market-Oriented Firms Give Employees Expanded Authority to Solve Customer
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Some Market-Oriented Firms Give Employees Expanded Authority to Solve Customer

Question 60

Question 60

Multiple Choice

Some market-oriented firms give employees expanded authority to solve customer problems on the spot.What is this known as?


A) relationship selling
B) deregulation
C) empowerment
D) commissioning

Correct Answer:

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