Right After Closing, Joshua, a Senior Sales Manager at Halcyon

Multiple Choice

Right after closing, Joshua, a senior sales manager at Halcyon Technologies, called up the customer to ensure that she was satisfied with Halcyon's products. By calling the customer, Joshua also wanted to ensure repeat business. In this instance, Joshua is in the ________ stage of the selling process.

A) follow-up
B) handling objections
C) preapproach
D) closing
E) prospecting