Maria Is Having Difficulty with Her Job as a Retail

Multiple Choice

Maria is having difficulty with her job as a retail sales clerk.Her manager has noted that she does a poor job of describing the merchandise to customers and explaining its use and care.Maria is enthusiastic about her job,but is not doing it well.According to situational management,her manager should use a(n) ________ management style to manage Maria's performance problem.

A) autocratic
B) consultative
C) participative
D) empowerment