Multiple Choice
Eric is a manager at a local café.Eric frequently receives complaints about his staff and the overall customer satisfaction is low.Eric recognizes the need for change, but fears that his staff will be hesitant to embrace a change in the culture they have created.At what stage in Lewin's change model is Eric's cafe in?
A) Freezing
B) Unfreezing
C) Refreezing
D) Moving
Correct Answer:
Verified
Correct Answer:
Verified
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