Question 1

Comparing performance to standards is what step in the control systems process?

Accepted Answer

A)  Step 1
B)  Step 2
C)  Step 3
D)  Step 4 C

Question 2

Who of the following is not a regular user of the financial statements in the vast majority of privately owned companies?

Accepted Answer

A)  All employees
B)  External suppliers
C)  Creditors
D)  Investors A

Question 3

You are working at a tax office that completes personal tax returns for a fee.Your boss asks you to estimate how much your entire office will collect in fees for the coming year.What will you create for your boss?

Accepted Answer

A)  Fee budget
B)  Revenue budget
C)  Expense budget
D)  Capital expenditures budget B

Question 4

Which of the following does not fall into the progressive disciplinary steps?

Accepted Answer

A)  Probation
B)  Suspension
C)  Dismissal
D)  Warning

Question 5

Sloan is currently training Shelby on the proper way to deliver drinks to a table.Sloan is telling Shelby that when there appears to be a child under the age of 5, she should, by default, bring the drink in a cup with a lid and straw to minimize the risk of spills she would have to then clean up.Which stage of coaching is Sloan using?

Accepted Answer

A)  Describe current performance.
B)  Describe desired performance.
C)  Get a commitment to the change.
D)  Follow up.

Question 6

As an HR manager of large business, what kind of program should one create to help solve employees' personal and professional problems?

Accepted Answer

A)  Empathic Awareness Protocol
B)  Employee Assistance Program
C)  External Aid Plan
D)  Exception Addressing Policy

Question 7

What are the three categories of control frequencies and how often are they used?

Accepted Answer

The answer of What are the three categories of control...

Question 8

Whenever __________ are sold by a company, they pay out dividend payments to the purchaser, and the amount of the sale is shown as owners' equity on the balance sheet.

Accepted Answer

A)  Capital assets
B)  Stocks
C)  Short-term loans
D)  Bonds

Question 9

According to the "3 Is" coaching philosophy, what do you need to be prepared to do the job right?

Accepted Answer

A)  Intensity
B)  Integrity
C)  Intimacy
D)  Introspection

Question 10

Service industries should focus primarily on preliminary and ______________ control.

Accepted Answer

A)  damage
B)  concurrent
C)  feedforward
D)  rework

Question 11

What is the most important part of coaching?

Accepted Answer

The answer of What is the most important part of...

Question 12

What is the correct formula for the performance formula?

Accepted Answer

A)  Performance + Motivation + Resources = Ability
B)  Ability x Motivation x Resources = Performance
C)  Ability + Motivation ÷ Resources = Performance
D)  Ability + Motivation + Performance = Resources

Question 13

Samantha would like to know how much cash was received from operating activities last year.She could easily find this information in the __________.

Accepted Answer

A)  income statement
B)  revenue budget
C)  balance sheet
D)  cash flow statement

Question 14

Standing plans of policies, procedures, and rules help control or limit behavior.

Accepted Answer

A) True 
 B)False

Question 15

Please list each of the four steps in the control systems process and explain why each step is important in reaching goals.

Accepted Answer

The answer of Please list each of the four steps...

Question 16

XYZ Corp's customer satisfaction is slowly declining.What part of the organizational system are they most likely lacking in?

Accepted Answer

A)  Feedback
B)  Inputs
C)  Concurrent control
D)  Damage control

Question 17

The only way to continually increase customer satisfaction is to use feedback from the customer to continually improve the products and services.

Accepted Answer

A) True 
 B)False

Question 18

Johann, an accounting department manager, notices that one of his employees tends to show anger management issues when faced with a deadline.Which management method should Johann use in this situation?

Accepted Answer

A)  Coaching
B)  Counseling
C)  Disciplining
D)  Confronting

Question 19

__________ is corrective action to get employees to meet standards and standing plans.

Accepted Answer

A)  Coaching
B)  Counseling
C)  Discipline
D)  Punishment

Question 20

A(n) __________ is a planned quantitative allocation of resources for specific activities.

Accepted Answer

A)  expense report
B)  capital plan
C)  budget
D)  resource structure

Exam 14: Managing Control Systems, Finances, and People

Comparing performance to standards is what step in the control systems process?

Who of the following is not a regular user of the financial statements in the vast majority of privately owned companies?

You are working at a tax office that completes personal tax returns for a fee.Your boss asks you to estimate how much your entire office will collect in fees for the coming year.What will you create for your boss?

Which of the following does not fall into the progressive disciplinary steps?

As an HR manager of large business, what kind of program should one create to help solve employees' personal and professional problems?

What are the three categories of control frequencies and how often are they used?

Whenever __________ are sold by a company, they pay out dividend payments to the purchaser, and the amount of the sale is shown as owners' equity on the balance sheet.

According to the "3 Is" coaching philosophy, what do you need to be prepared to do the job right?

Service industries should focus primarily on preliminary and ______________ control.

What is the most important part of coaching?

What is the correct formula for the performance formula?

Samantha would like to know how much cash was received from operating activities last year.She could easily find this information in the __________.

Standing plans of policies, procedures, and rules help control or limit behavior.

Please list each of the four steps in the control systems process and explain why each step is important in reaching goals.

XYZ Corp's customer satisfaction is slowly declining.What part of the organizational system are they most likely lacking in?

The only way to continually increase customer satisfaction is to use feedback from the customer to continually improve the products and services.

Johann, an accounting department manager, notices that one of his employees tends to show anger management issues when faced with a deadline.Which management method should Johann use in this situation?

__________ is corrective action to get employees to meet standards and standing plans.

A(n) __________ is a planned quantitative allocation of resources for specific activities.