Question 1

The effect size measures the difference in performance between trained and untrained employees.

Accepted Answer

A) True 
 B)False  True

Question 2

What approach did Accenture use to demonstrate the value of their training initiatives?

Accepted Answer

A)   cost-benefit evaluation
B)   return on investment
C)   benefit-cost ratio
D)   return on expectations B

Question 3

According to the textbook,what percentage of CEOs would like to see training and development linked to return on investment data?

Accepted Answer

A)   47 percent
B)   68 percent
C)   74 percent
D)   96 percent C

Question 4

In order to calculate the net benefit of a training program,a training administrator would subtract the training cost from the financial benefit of the program.

Accepted Answer

A) True 
 B)False

Question 5

Calculations of ROI and utility could be described as one part science and one part art.

Accepted Answer

A) True 
 B)False

Question 6

What is another way to express a ROI of 1.0?

Accepted Answer

A)   10 percent
B)   100 percent
C)   1.0 percent
D)   1,000 percent

Question 7

A break-even analysis allows you to find the value at which benefits equal costs and so utility is greater than zero but less than one.

Accepted Answer

A) True 
 B)False

Question 8

When making estimates of training benefits,it is recommended that human resource departments use both internal and external experts.

Accepted Answer

A) True 
 B)False

Question 9

What was one critical aspect of Accenture's reinvention that affected its learning and training programs?

Accepted Answer

A)   training could no longer be viewed as a cost centre
B)   training could no longer be provided without a cost-benefit evaluation
C)   training could no longer be rationalized for contingent employees
D)   training could no longer be expected when the global market was down

Question 10

Jack Phillips offers a step by step method for converting training benefits into monetary values.What does he suggest be done in the last step?

Accepted Answer

A)   determine a value for each unit
B)   calculate the change in performance
C)   focus on a single unit
D)   determine the annual value

Question 11

If ROI is 2.0,what does this mean for a training program?

Accepted Answer

A)   that $2 was spent on the program for every $1 received as a benefit
B)   that there is a return of $1 for every $2 spent on training
C)   that $1 was spent on the program for every $2 received as a benefit
D)   that there is a return of $2 for every $1 spent on training

Question 12

How is the utility of a training program defined?

Accepted Answer

A)   Utility = ((
C)  (N) (dt) (SDy)  - (N) (T) ) 
B)   Utility = (T) (N) (dt) (SDy)  - (N) (
C)  
C)   Utility = ((T) (N) (td) (SDy)  - (N) (
C)  ) 
D)   Utility = ((T) (N) (td) (
C)   - (N) (SDy) )

Question 13

Return on expectations is a comparison of the cost of a training program relative to its benefits that involves dividing the net benefit by the cost of the training program.

Accepted Answer

A) True 
 B)False

Question 14

If break even occurs with an effect size of 2,what conclusion can you make about utility if the effect size changes to 2.5 (assume all other utility variables remain constant)?

Accepted Answer

A)   utility will increase
B)   utility will decrease
C)   utility will be zero
D)   utility will not be impacted

Question 15

In a survey conducted by the Conference Board of Canada,what percentage of companies in Canada conduct training evaluations to determine the bottom-line impact of training initiatives?

Accepted Answer

A)   21 percent
B)   36 percent
C)   66 percent
D)   76 percent

Question 16

Define the term return on investment and explain how ROI on training is calculated.

Accepted Answer

The answer of Define the term return on investment and...

Question 17

The utility of a training program equals: (T)(N)(td)((SDy - (N)(C))

Accepted Answer

A) True 
 B)False

Question 18

Direct costs include the trainer's salary,food and refreshments,cost of travel,and administrative salaries.

Accepted Answer

A) True 
 B)False

Question 19

When calculating utility,what is the concept that measures the true difference in performance between average trained and untrained employees in standard deviation units?

Accepted Answer

A)   the standard deviation of untrained employees in dollars
B)   the benefits-cost ratio
C)   the effect size
D)   return on investment

Question 20

What relationship does Jack Phillips' ROI calculation illustrate?

Accepted Answer

A)   relationship between financial costs and net financial benefits of training initiatives
B)   relationship between training costs and benefits of training initiatives
C)   relationship between the number of trainees and utility of training initiatives
D)   relationship between training utility and standard deviation of performance in financial terms

Exam 12: The Costs and Benefits of Training Programs

The effect size measures the difference in performance between trained and untrained employees.

What approach did Accenture use to demonstrate the value of their training initiatives?

According to the textbook,what percentage of CEOs would like to see training and development linked to return on investment data?

In order to calculate the net benefit of a training program,a training administrator would subtract the training cost from the financial benefit of the program.

Calculations of ROI and utility could be described as one part science and one part art.

What is another way to express a ROI of 1.0?

A break-even analysis allows you to find the value at which benefits equal costs and so utility is greater than zero but less than one.

When making estimates of training benefits,it is recommended that human resource departments use both internal and external experts.

What was one critical aspect of Accenture's reinvention that affected its learning and training programs?

Jack Phillips offers a step by step method for converting training benefits into monetary values.What does he suggest be done in the last step?

If ROI is 2.0,what does this mean for a training program?

How is the utility of a training program defined?

Return on expectations is a comparison of the cost of a training program relative to its benefits that involves dividing the net benefit by the cost of the training program.

If break even occurs with an effect size of 2,what conclusion can you make about utility if the effect size changes to 2.5 (assume all other utility variables remain constant) ?

In a survey conducted by the Conference Board of Canada,what percentage of companies in Canada conduct training evaluations to determine the bottom-line impact of training initiatives?

Define the term return on investment and explain how ROI on training is calculated.

The utility of a training program equals: (T)(N)(td)((SDy - (N)(C))

Direct costs include the trainer's salary,food and refreshments,cost of travel,and administrative salaries.

When calculating utility,what is the concept that measures the true difference in performance between average trained and untrained employees in standard deviation units?

What relationship does Jack Phillips' ROI calculation illustrate?