When Someone Asks You a Question in a Face-To-Face or Phone

Multiple Choice

When someone asks you a question in a face-to-face or phone conversation, ________.

A) organize your message just as you would a written response
B) always begin with a direct answer
C) never admit that you don't have the answer immediately available
D) if your response is likely to disappoint, use the direct organization plan
E) if your response is not controversial, begin with details and lead up to the answer