Multiple Choice
A customer has reported a problem to your company. Which of the following statements is NOT true?
A) You should explain the reason behind the problem.
B) You should tell the customer how you will prevent this problem from reoccurring.
C) A good explanation of the problem can win consumer confidence.
D) An explanation that sounds like an excuse will result in a negative reaction.
E) It is necessary to apologize to the customer for the problem.
Correct Answer:
Verified
Correct Answer:
Verified
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