Multiple Choice
Which of the following statements makes it sound as if you are doing the customer a favour?
A) Although you selected the wrong item, we are happy to take the trouble to exchange it.
B) Your business is important to us, so we are pleased to offer you rush shipping on this order.
C) Customer satisfaction is our top goal, so we will be happy to grant your request.
D) You are a valued customer, so please accept a 10% discount on your replacement order.
E) We are happy to send you the replacement piece by expedited mail.
Correct Answer:
Verified
Correct Answer:
Verified
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