Multiple Choice
Which of the following is NOT an example of a goodwill messages?
A) a note thanking a coworker for her assistance on a project
B) an email telling a colleague about a book you think he'd find interesting
C) a card expressing your condolences for an employee whose family member died
D) a phone call congratulating a coworker on her promotion
E) a letter telling a customer that her claim has been granted
Correct Answer:

Verified
Correct Answer:
Verified
Q29: Which of the following statements does NOT
Q31: Which of the following is NOT a
Q32: You work for Say Cheese!, an online
Q33: Which of the following is a "for-your-information"
Q36: Most answers to questions benefit from a
Q37: Which of the following statements makes it
Q38: Sending an email to congratulate a business
Q39: Using the blind carbon copy (BCC)feature of
Q48: All routine messages involve requests or questions.
Q85: What is the point of sending "for-your-information"