The Quality of Many Types of Services Cannot Be Accurately

Multiple Choice

The quality of many types of services cannot be accurately measured when the service is delivered.Which of the following measures would be the BEST for evaluating the quality of cardiac surgery?

A) Time spent on the surgery
B) Credentials of the doctor performing the surgery
C) Time spent in the hospital after the surgery
D) Number of follow-up visits to the doctor after surgery
E) Readmissions to the hospital cardiac unit within six weeks of surgery