Multiple Choice
A customer got a great haircut at a salon and went back six weeks later to the same person to get a second haircut.This time,the customer received one of the worst haircuts of his life.The difference between the two haircuts are due to the ________ characteristic of services.
A) perishability
B) responsiveness
C) personalization
D) variability
E) inseparability
Correct Answer:
Verified
Correct Answer:
Verified
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