Multiple Choice
Which of the following statements about online customer communication is not correct?
A) It includes public comments on review sites, blogs, and social networks.
B) It allows companies to win customers online.
C) It carries higher stakes than most paper communication.
D) It allows companies to respond to, but not anticipate, customer concerns.
E) It may allow companies to build a positive reputation online.
Correct Answer:
Verified
Correct Answer:
Verified
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