Question 1

Which of the following is an example of physical withdrawal?

Accepted Answer

A)  Daydreaming on the job 
B)  Retaliation for presumed wrongs 
C)  Early departures from work 
D)  Loss of initiative

Question 2

Once established,an employee's feelings about the job are static; they seldom change.

Accepted Answer

A) True 
 B)False

Question 3

Fiona is having a difficult time balancing life and work.Whenever she plans to attend her daughter's sporting events,she is called back to work to organize important business meetings.At work,she feels guilty about not spending enough time with her daughter.This is an example of the _____ effect.

Accepted Answer

A)  elemental 
B)  spillover 
C)  bandwagon 
D)  domino

Question 4

_____ commitment is the choice to stay attached because of strong cultural or familial ethics that drive the employees to do so.

Accepted Answer

A)  Affective 
B)  Experiential 
C)  Continuance 
D)  Normative

Question 5

What is the difference between reliability and validity?

Accepted Answer

The answer of What is the difference between reliability and...

Question 6

People who are optimistic,upbeat,cheerful,and courteous are said to have _____ affectivity.

Accepted Answer

A)  vertical 
B)  positive 
C)  horizontal 
D)  neutral

Question 7

Which of the following is NOT a negative effect of turnover in an organization?

Accepted Answer

A)  Separation costs 
B)  Vacancy costs 
C)  Reengineering costs 
D)  Training costs

Question 8

According to the characterizations of employee responses,constructive criticism of disliked policies is classified as _____.

Accepted Answer

A)  exit 
B)  voice 
C)  loyalty 
D)  neglect

Question 9

_____ is the degree to which an employee identifies with the organization and wants to continue actively participating in it.

Accepted Answer

A)  Organizational identification 
B)  Perceived organizational support 
C)  Organizational commitment 
D)  Organizational socialization

Question 10

Which of the following statements is a guideline for changing employee attitudes?

Accepted Answer

A)  Closely tie the reward system to team members' seniority. 
B)  Discourage employees from participation in decision making. 
C)  Set challenging goals with employees so those with achievement drives can experience the opportunity for satisfaction through their accomplishment. 
D)  Show appreciation and encouragement for members solely on the basis of their seniority and decrease the amount of feedback for senior team members.

Question 11

What are the ways by which managers stay in touch with the level of employee satisfaction?

Accepted Answer

The answer of What are the ways by which managers...

Question 12

List any three factors that can inhibit employee commitment.

Accepted Answer

The answer of List any three factors that can inhibit...

Question 13

What is the first step in using job satisfaction information?

Accepted Answer

The answer of What is the first step in using...

Question 14

Which of the following is an example of psychological withdrawal?

Accepted Answer

A)  Unauthorized absences from work 
B)  Daydreaming on the job 
C)  Early departures from work 
D)  Extended breaks

Question 15

Managers are vitally interested in the attitudes that employees have toward all of the following EXCEPT _____.

Accepted Answer

A)  spirituality 
B)  careers 
C)  jobs 
D)  the organization

Question 16

Employee records provide quantifiable data and are a good measure of trends over time.

Accepted Answer

A) True 
 B)False

Question 17

List the guidelines for changing employee attitudes.

Accepted Answer

The answer of List the guidelines for changing employee attitudes....

Question 18

What is it about larger organizations that contribute to lower levels of job satisfaction?

Accepted Answer

The answer of What is it about larger organizations that...

Question 19

According to the characterizations of employee responses,voluntary departure is classified as _____.

Accepted Answer

A)  exit 
B)  voice 
C)  loyalty 
D)  neglect

Question 20

People who are generally pessimistic,downbeat,irritable,and even abrasive are said to have _____ affectivity.

Accepted Answer

A)  neutral 
B)  vertical 
C)  negative 
D)  horizontal

Exam 9: Employee Attitudes and Their Effects

Which of the following is an example of physical withdrawal?

Once established,an employee's feelings about the job are static; they seldom change.

Fiona is having a difficult time balancing life and work.Whenever she plans to attend her daughter's sporting events,she is called back to work to organize important business meetings.At work,she feels guilty about not spending enough time with her daughter.This is an example of the _____ effect.

_____ commitment is the choice to stay attached because of strong cultural or familial ethics that drive the employees to do so.

What is the difference between reliability and validity?

People who are optimistic,upbeat,cheerful,and courteous are said to have _____ affectivity.

Which of the following is NOT a negative effect of turnover in an organization?

According to the characterizations of employee responses,constructive criticism of disliked policies is classified as _____.

_____ is the degree to which an employee identifies with the organization and wants to continue actively participating in it.

Which of the following statements is a guideline for changing employee attitudes?

What are the ways by which managers stay in touch with the level of employee satisfaction?

List any three factors that can inhibit employee commitment.

What is the first step in using job satisfaction information?

Which of the following is an example of psychological withdrawal?

Managers are vitally interested in the attitudes that employees have toward all of the following EXCEPT _____.

Employee records provide quantifiable data and are a good measure of trends over time.

List the guidelines for changing employee attitudes.

What is it about larger organizations that contribute to lower levels of job satisfaction?

According to the characterizations of employee responses,voluntary departure is classified as _____.

People who are generally pessimistic,downbeat,irritable,and even abrasive are said to have _____ affectivity.