Question 1

Allocentrics are travellers who enjoy a vacation full of novelty because they have a higher tolerance for risk.

Accepted Answer

A) True 
 B)False  True

Question 2

On average, people in the "young-single" and the "empty nest" stages have more discretionary income.

Accepted Answer

A) True 
 B)False  True

Question 3

Most travellers fall into the midcentric category, which means they enjoy comfortable travel to experience new cultures and countries.

Accepted Answer

A) True 
 B)False  True

Question 4

Occupational standards ____________________.

Accepted Answer

A)   have little use in our industry because they require too great a knowledge base for most of our workers to learn
B)   are a list of jobs and activities that are part of a skill set that determines if the worker is ready to be promoted or cross-trained
C)   are documents that outline the skills, knowledge and attitudes that must be demonstrated and practiced by an individual if they are to be deemed competent in that occupation
D)   are similar to a course of study taken in either a private or public school or a college that teaches about the tourism industry, the eight components, and how to be a responsible tourism worker

Question 5

The CTHRC is responsible for the development and maintenance of tourism training programs in Canada.

Accepted Answer

A) True 
 B)False

Question 6

When foreign visitors arrive in Canada, these are the first Canadian citizens they will likely encounter.

Accepted Answer

A)   Guides from the Tourism Industry Association of Canada
B)   Ambassadors from the Canadian Tourism Commission
C)   Staff at the Canada Border Services Agency
D)   Attendants at the many visitor information centres

Question 7

The top activity conducted by international tourists visiting Canada is __________________.

Accepted Answer

A)   shopping
B)   sightseeing
C)   visiting museums and other cultural places
D)   enjoying Canada's beautiful natural resources

Question 8

Foreign Affairs Canada (FAC)is playing an increasingly important role in Canadian tourism after the terrorism issues faced in North America during the past decade.Briefly discuss:
a)the roles and responsibilities of FAC.
b)how the restrictions to travel have changed in the past decade.
c)how FAC is working with their counterparts in other countries and how this will benefit Canadian tourism.

Accepted Answer

The answer of Foreign Affairs Canada (FAC)is playing an increasingly...

Question 9

There are a great number of benefits that a strong tourism industry can bring to a region.However, tourism illiteracy can frequently block the understanding of these benefits.Explore this challenge.
a)Explain tourism illiteracy.
b)Discuss four distinct benefits of tourism and provide an example for each.
c)Explain how, for someone illiterate in tourism, the benefits identified above could each be interpreted in a negative fashion.
d)How would you attempt to counter these negative options?

Accepted Answer

The answer of There are a great number of benefits...

Question 10

Pull factors are internal factors that cause a person to decide to take a vacation.

Accepted Answer

A) True 
 B)False

Question 11

One of the best predictors of what guests will do on pleasure trips is determined by _____________.

Accepted Answer

A)   psychographics
B)   family life stage
C)   discretionary income
D)   time and preferences

Question 12

Psychographics is the study of travellers based on their personalities, activities, interests, and opinions.

Accepted Answer

A) True 
 B)False

Question 13

The decision to travel to a major sporting event such as the Winter Olympics would be influenced strongly by pull factors.

Accepted Answer

A) True 
 B)False

Question 14

People who enjoy taking risks and having experiences outside of their normal routines are called psychocentrics because they enjoy psychological challenges.

Accepted Answer

A) True 
 B)False

Question 15

A group of senior citizens has come to your hometown for a tour.Several are physically challenged and one is visually challenged.Describe the group's visit using the following guidelines:
a)Identify two motivators, two needs, and two expectations for this seniors group.
b)How well does your hometown meet these MNEs?
c)Describe how their disabilities might affect their use of your town's tourism facilities.
d)Do you feel it is the responsibility of tourism businesses to design products to meet the special needs of these tourists? Why or why not?

Accepted Answer

The answer of A group of senior citizens has come...

Question 16

Demographic information is valuable to tourism operators because ________________.

Accepted Answer

A)   it identifies risk tolerance levels of potential customers
B)   it reveals the underlying motivators for travel
C)   information like this is commonly sold to increase profit
D)   it helps identify the right groups of customers to target and communicate with

Question 17

One of the most difficult barriers of travel to overcome is fear.

Accepted Answer

A) True 
 B)False

Question 18

There are many motivators that cause tourists to choose Canada for their vacation. Discuss this statement by: a)Providing definitions of cultural, physical, interpersonal, and status/prestige motivators. b)Providing two examples of each of these motivator categories. c)If you were to travel in Canada for a vacation, which of the above four motivators would likely keep you here? Why? d)Having no financial concerns, choose a destination and detail the type of trip you would like to take based on the motivator you chose in c).Be sure to consider lodging, food and beverage, entertainment, recreation, etc.

Accepted Answer

The answer of <b>There are many motivators that cause tourists...

Question 19

An example of a pull factor that would encourage a person to visit British Columbia during the winter might include the ski hills of Whistler.

Accepted Answer

A) True 
 B)False

Question 20

The labour pool that tourism businesses typically draw from is increasing due to strong Canadian population growth.

Accepted Answer

A) True 
 B)False

Exam 2: Tourism Guests and Hosts

Allocentrics are travellers who enjoy a vacation full of novelty because they have a higher tolerance for risk.

On average, people in the "young-single" and the "empty nest" stages have more discretionary income.

Most travellers fall into the midcentric category, which means they enjoy comfortable travel to experience new cultures and countries.

Occupational standards ____________________.

The CTHRC is responsible for the development and maintenance of tourism training programs in Canada.

When foreign visitors arrive in Canada, these are the first Canadian citizens they will likely encounter.

The top activity conducted by international tourists visiting Canada is __________________.

Pull factors are internal factors that cause a person to decide to take a vacation.

One of the best predictors of what guests will do on pleasure trips is determined by _____________.

Psychographics is the study of travellers based on their personalities, activities, interests, and opinions.

The decision to travel to a major sporting event such as the Winter Olympics would be influenced strongly by pull factors.

People who enjoy taking risks and having experiences outside of their normal routines are called psychocentrics because they enjoy psychological challenges.

Demographic information is valuable to tourism operators because ________________.

One of the most difficult barriers of travel to overcome is fear.

An example of a pull factor that would encourage a person to visit British Columbia during the winter might include the ski hills of Whistler.

The labour pool that tourism businesses typically draw from is increasing due to strong Canadian population growth.