Question 1

The social influence model of withdrawal behavior suggests that employees with fewer bonds will be most likely to quit the organization.

Accepted Answer

A) True 
 B)False

Question 2

The talented employees who display high level of task performance but never seem to want to get involved in important decisions about the future of the company are most likely to be

Accepted Answer

A)  citizens. 
B)  dogs. 
C)  apathetic. 
D)  lone wolves. 
E)  stars.

Question 3

"Stars" are one of the four types of employees based on the degree of organizational commitment and task performance. Stars are likely respond to negative events with ________ because they have the desire to improve the status quo and the credibility needed to inspire change.

Accepted Answer

A)  loyalty 
B)  exit 
C)  neglect 
D)  voice 
E)  ignorance

Question 4

When Faisal and Tad ask Sofia her thoughts on the matter, she notes that Margo had no bonds to CI. She was relatively new and had not invested any time there. Sofia says, "Crossroads gave me an opportunity and invested so much in mentoring me, preparing me for the position, and showing me the ropes. There is no way that I could desert them by leaving for another company." Sofia is exhibiting ________ commitment.

Accepted Answer

A)  continuance 
B)  intuitive 
C)  evaluative 
D)  normative 
E)  affective

Question 5

Employees categorized as citizens demonstrate the highest levels of organizational commitment and behave in an active, constructive manner.

Accepted Answer

A) True 
 B)False

Question 6

World Décor and Home has issued a notice that it will not be giving bonuses and raises to employees in the next quarter due to a downturn in profits. How do you think employees will react to this change? Describe the reactions likely experienced by each of the following four types of employees: stars, citizens, lone wolves, and apathetics.

Accepted Answer

The answer of World Décor and Home has issued a...

Question 7

When employees engage in moonlighting, they use work time and resources to complete something other than their job duties, such as assignments for another job.

Accepted Answer

A) True 
 B)False

Question 8

Hector works as an assistant coach for the Boise Geysers in the U.S. Basketball Association. Recently, he was offered the position of head coaching duties with the Boulder Mountain Goats. Though their offer was very attractive, and it would have been a huge career move for Hector, he declined the offer. He felt it was with Geysers that he had learned and developed as a coach and that staying with the team was the right thing to do. This is an example of ________ commitment.

Accepted Answer

A)  continuance 
B)  intuitive 
C)  evaluative 
D)  normative 
E)  affective

Question 9

The most serious form of physical withdrawal is

Accepted Answer

A)  absenteeism. 
B)  tardiness. 
C)  long breaks. 
D)  quitting. 
E)  missing meetings.

Question 10

Jaseem likes his job in the bookkeeping department at German Trucking, Inc., but mainly considers it a way to make good money while he pursues his musical career. He is never absent and rarely late, and he gives work his full attention while he is there, but he does not socialize much with the other employees. Jaseem's attitude indicates that he has a(n) ________ contract with his employer.

Accepted Answer

A)  opportunistic 
B)  psychological 
C)  transactional 
D)  relational 
E)  normative

Question 11

Tom and Zorah are having a discussion about the representation of minorities in the workforce. Tom thinks that, in general, all minority groups are equally represented, but Zorah corrects him. What does Zorah point out to Tom?

Accepted Answer

A)  Representation is about the same as it was in the 1970s and 1980s. 
B)  The workforce is still much more dominated by men than by women. 
C)  The percentage of minority employees peaked a few years ago and is now declining. 
D)  The percentage of minority employees peaked in the early 2000s and has plateaued since then. 
E)  While minorities are better represented, Asians still only make up about 5 percent of the workforce.

Question 12

Affective commitment is defined as a desire to remain a member of an organization due to an emotional attachment to, and involvement with, that organization.

Accepted Answer

A) True 
 B)False

Question 13

Josie, Ignacio, Myra, Randall, and Dinesh work in the human resources department at an educational software company. In the next two weeks, one of them will quit. Based on their behavior, who do you think will be the one to leave?

Accepted Answer

A)  Josie, who spends a lot of time in the break room chatting with her friends at the company 
B)  Ignacio, who often gets caught just zoning out at his desk when there are deadlines to meet 
C)  Dinesh, who always arrives late and leaves early and has been out sick four times in the last six weeks 
D)  Randall, who always volunteers to leave in the middle of the day to get supplies and then is gone for hours 
E)  Myra, who spends more time and focus on her freelance design projects at work than on her actual assignments

Question 14

Lamar works for the United Bank at Madison. He feels overworked and dislikes his job, but he cannot quit because he needs the job to repay his college loans. What type of commitment does Lamar have?

Accepted Answer

A)  continuance commitment 
B)  normative commitment 
C)  affective commitment 
D)  cognitive commitment 
E)  intuitive commitment

Question 15

Explain the different kinds of psychological withdrawal.

Accepted Answer

The answer of Explain the different kinds of psychological withdrawal....

Question 16

Organizational commitment increases the likelihood that an individual will respond to a negative work event with

Accepted Answer

A)  loyalty or neglect. 
B)  exit or loyalty. 
C)  voice or exit. 
D)  loyalty or voice. 
E)  neglect or exit.

Question 17

The compensatory forms model of withdrawal argues that the various withdrawal behaviors are positively correlated.

Accepted Answer

A) True 
 B)False

Question 18

Define organizational commitment, and explain why it is important. Discuss why employers work to reduce rates of turnover.

Accepted Answer

The answer of Define organizational commitment, and explain why it...

Question 19

When Faisal asks Tad how he feels about Margo's leaving and about his own reasons for staying with the company, Tad replies that for him, it is the company's relaxed atmosphere and his best friends at Crossroads that keeps him working there. Tad is exhibiting ________ commitment.

Accepted Answer

A)  continuance 
B)  affective 
C)  evaluative 
D)  normative 
E)  associative

Question 20

Tariq and Noelle work in the sales department at CTI Telecommunications. Tariq is the star salesman of the department and makes it his mission to motivate the rest of the team when sales numbers are down or when there are problems interacting with other departments. Meanwhile, Noelle consistently ranks in the middle or near the bottom in terms of sales, and she often gets distracted by calls from her teenage son. She also spends more time than she should socializing with friends in other departments. However, everyone, including the bosses, loves Noelle because of her True-blue loyalty to the company and her team. What else is most likely True of Noelle?

Accepted Answer

A)  Because she is so well-liked, her suggestions for improvements to the company or team culture are taken very seriously. 
B)  She will do minor office tasks, like going out to get supplies, but she does them grudgingly and after a lot of complaining. 
C)  She functions better as part of a team than as an individual worker, but sometimes her lack of "stepping up" annoys her co-workers. 
D)  She volunteers to do the mundane tasks others avoid, and she does things like buying birthday cards for co-workers and organizing parties. 
E)  She gets easily discouraged by negative events at work, such as team disagreements or in-fighting, and it affects her work performance.

Exam 3: Organizational Commitment

The social influence model of withdrawal behavior suggests that employees with fewer bonds will be most likely to quit the organization.

The talented employees who display high level of task performance but never seem to want to get involved in important decisions about the future of the company are most likely to be

"Stars" are one of the four types of employees based on the degree of organizational commitment and task performance. Stars are likely respond to negative events with ________ because they have the desire to improve the status quo and the credibility needed to inspire change.

Employees categorized as citizens demonstrate the highest levels of organizational commitment and behave in an active, constructive manner.

When employees engage in moonlighting, they use work time and resources to complete something other than their job duties, such as assignments for another job.

The most serious form of physical withdrawal is

Tom and Zorah are having a discussion about the representation of minorities in the workforce. Tom thinks that, in general, all minority groups are equally represented, but Zorah corrects him. What does Zorah point out to Tom?

Affective commitment is defined as a desire to remain a member of an organization due to an emotional attachment to, and involvement with, that organization.

Josie, Ignacio, Myra, Randall, and Dinesh work in the human resources department at an educational software company. In the next two weeks, one of them will quit. Based on their behavior, who do you think will be the one to leave?

Lamar works for the United Bank at Madison. He feels overworked and dislikes his job, but he cannot quit because he needs the job to repay his college loans. What type of commitment does Lamar have?

Explain the different kinds of psychological withdrawal.

Organizational commitment increases the likelihood that an individual will respond to a negative work event with

The compensatory forms model of withdrawal argues that the various withdrawal behaviors are positively correlated.

Define organizational commitment, and explain why it is important. Discuss why employers work to reduce rates of turnover.

When Faisal asks Tad how he feels about Margo's leaving and about his own reasons for staying with the company, Tad replies that for him, it is the company's relaxed atmosphere and his best friends at Crossroads that keeps him working there. Tad is exhibiting ________ commitment.