Question 1

At first, Caihong loved her job as an assistant editor at Bradbury Publishers. It was her dream job, made even better by the fact that her boss, Forrest, had a warm, inspiring personality and placed a lot of trust in his employees. He also had a goofy, witty personality that made everyone laugh. Caihong looked forward to work and felt personally committed to helping Forrest achieve his goals for the department. However, Forrest retired a few months ago, and his replacement, Bryan, is his complete opposite-a bottom-line-focused, unpleasant, demanding boss who is always questioning Caihong's and her team's abilities and decisions. Caihong never misses a day and still likes the actual work she does, but she has begun to find ways to avoid having to interact with Bryan. Which of the following has Caihong most likely started engaging in?

Accepted Answer

A)  checking her friends' Instagram pages and chatting with friends on Facebook 
B)  updating her CV and combing through online job sites during her work breaks 
C)  going over to the marketing department to chat with her friends Ellie and Salman 
D)  fantasizing about quitting her job and going off to teach English in a foreign country 
E)  taking longer than usual breaks and making excuses for missing department meetings

Question 2

Loyalty is defined as an active, constructive response to a negative work event in which individuals attempt to improve the situation.

Accepted Answer

A) True 
 B)False

Question 3

A desire to remain a member of an organization due to a feeling of obligation is called ________ commitment.

Accepted Answer

A)  continuance 
B)  affective 
C)  associative 
D)  normative 
E)  evaluative

Question 4

Organizational commitment is the desire on the part of an employee to remain a member of the organization.

Accepted Answer

A) True 
 B)False

Question 5

The most serious form of physical withdrawal is absenteeism.

Accepted Answer

A) True 
 B)False

Question 6

Sofia, Faisal, and Tad are coworkers at Crossroads, Inc. All three have worked at Crossroads for five years now. One day while eating lunch together, Sofia remarks that she heard their colleague Margo recently quit and went to work for a competitor. Each of the three has a different opinion about Margo's leaving, and they all have their own reasons for continuing to stay at Crossroads. Faisal remarks that it is not worthwhile for him to leave like Margo because he has put in the time and hard work for a promotion. If he left for another company, he would not likely get this opportunity again soon. Faisal is exhibiting ________ commitment.

Accepted Answer

A)  continuance 
B)  affective 
C)  obligation-based 
D)  normative 
E)  skill-based

Question 7

"Citizens" are one of the four types of employees based on the degree of organizational commitment and task performance. "Citizens" are likely to respond to negative events with ________ because they may not have the credibility needed to inspire change but possess the desire to remain a member of the organization.

Accepted Answer

A)  loyalty 
B)  exit 
C)  neglect 
D)  voice 
E)  ignorance

Question 8

Research suggests that the continued participation of Baby Boomers in the workforce will subtract a significant amount from the U.S. economic output.

Accepted Answer

A) True 
 B)False

Question 9

Differentiate between the erosion model and the social influence model.

Accepted Answer

The answer of Differentiate between the erosion model and the...

Question 10

________ refers to conversations about nonwork topics that go on in cubicles and offices, in the mailroom, or at vending machines.

Accepted Answer

A)  Satisficing 
B)  Moonlighting 
C)  Daydreaming 
D)  Socializing 
E)  Cyberloafing

Question 11

Thalia works in the accounting department at a major department store. Though she does her job reasonably well, she is often late to work and frequently calls in sick. She's cordial with other employees and her boss but is not given to socializing. Thalia is a(n)

Accepted Answer

A)  citizen. 
B)  apathetic. 
C)  lone wolf. 
D)  seat-warmer. 
E)  daydreamer.

Question 12

________ is strongly correlated with lower levels of psychological and physical withdrawal.

Accepted Answer

A)  Organizational commitment 
B)  Financial commitment 
C)  Perception of support 
D)  Active socialization 
E)  Educational support

Question 13

Which of the following terms refers to the various people, places, and things that can inspire a desire to remain a member of an organization?

Accepted Answer

A)  focus of influence 
B)  focus of commitment 
C)  focus of attention 
D)  focus of performance 
E)  focus of dominance

Question 14

________ is a form of withdrawal in which employees appear to be working but are actually distracted by random thoughts or concerns.

Accepted Answer

A)  Moonlighting 
B)  Cyberloafing 
C)  Socializing 
D)  Satisficing 
E)  Daydreaming

Question 15

________ commitment exists when there is a sense that staying at a firm is the "right" or "moral" thing to do.

Accepted Answer

A)  Normative 
B)  Evaluative 
C)  Social 
D)  Continuance 
E)  Affective

Question 16

The demographics at Martin Industries have shifted dramatically over the past ten years. In the past, the organization was largely dominated by white male employees born in the United States, but today almost half of Martin's higher level technical staff were born in foreign countries. In addition, the percentage of older workers has decreased as they have retired, and the younger employees seem to be less motivated by commitment to the organization. What steps should be taken by Martin Industries to increase employees' commitment to the organization?

Accepted Answer

The answer of The demographics at Martin Industries have shifted...

Question 17

Since Ginny's company switched management, they have stopped doing many of the fun, team-building activities they used to do, and the workplace culture has changed for the worse. A few weeks ago, Ginny's friend Surya quit, and now Ginny and her coworker Tom are thinking of quitting too. This shows the power of ________ in affecting employee attitudes.

Accepted Answer

A)  erosion 
B)  continuance 
C)  social identity 
D)  social influence 
E)  negative influence

Question 18

________ contracts are based on a broader set of open-ended and subjective obligations than ________ contracts.

Accepted Answer

A)  Transactional; continuance 
B)  Relational; transactional 
C)  Normative; relational 
D)  Progression; continuance 
E)  Continuance; psychological

Question 19

An active, destructive response by which an individual either ends or restricts organizational membership is referred to as

Accepted Answer

A)  voice. 
B)  exit. 
C)  loyalty. 
D)  neglect. 
E)  ignorance.

Question 20

Embeddedness summarizes employees' links to their organization and community, their sense of fit with that organization and community, and what they would have to sacrifice for a job change.

Accepted Answer

A) True 
 B)False

Exam 3: Organizational Commitment

Loyalty is defined as an active, constructive response to a negative work event in which individuals attempt to improve the situation.

A desire to remain a member of an organization due to a feeling of obligation is called ________ commitment.

Organizational commitment is the desire on the part of an employee to remain a member of the organization.

The most serious form of physical withdrawal is absenteeism.

Research suggests that the continued participation of Baby Boomers in the workforce will subtract a significant amount from the U.S. economic output.

Differentiate between the erosion model and the social influence model.

________ refers to conversations about nonwork topics that go on in cubicles and offices, in the mailroom, or at vending machines.

Thalia works in the accounting department at a major department store. Though she does her job reasonably well, she is often late to work and frequently calls in sick. She's cordial with other employees and her boss but is not given to socializing. Thalia is a(n)

________ is strongly correlated with lower levels of psychological and physical withdrawal.

Which of the following terms refers to the various people, places, and things that can inspire a desire to remain a member of an organization?

________ is a form of withdrawal in which employees appear to be working but are actually distracted by random thoughts or concerns.

________ commitment exists when there is a sense that staying at a firm is the "right" or "moral" thing to do.

contracts are based on a broader set of open-ended and subjective obligations than contracts.

An active, destructive response by which an individual either ends or restricts organizational membership is referred to as

Embeddedness summarizes employees' links to their organization and community, their sense of fit with that organization and community, and what they would have to sacrifice for a job change.