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After Expressing the Bad News to Your Customer You Think

Question 58

Multiple Choice

After expressing the bad news to your customer you think of offering her some alternatives to try to preserve her goodwill and achieve a positive business result. In this context, which of the following options would NOT be a good choice to include in your message?


A) I am sure that if you go on the Internet you can find another blanket that you will like.
B) I can check with other suppliers to see if they can provide this print or a reasonable facsimile.
C) I can check with my supplier to see when he will get more of these blankets in stock.
D) I can provide you with a blanket in a similar motif or a similar color scheme.
E) I can provide some additional choices of new prints that were just released.

Correct Answer:

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