Question 1

In a recent task force meeting, the human resources manager gave many reasons why the organization needed some specialization. In so doing, she stated that

Accepted Answer

A)  a worker who learns only a specific, highly specialized task becomes inefficient at that task. 
B)  a worker who does the same job over and over loses time changing from one operation to another. 
C)  the more specialized the job, the harder it may be to design specialized equipment for those doing it. 
D)  the more specialized the job, the easier it is to train new employees when an employee quits or is absent. 
E)  the job of most organizations is simply too large for one person to handle. Several people carrying out different functions are needed.

Question 2

The two types of corporate culture that have low levels of sociability among employees are

Accepted Answer

A)  networked and communal. 
B)  fragmented and networked. 
C)  family and communal. 
D)  mercenary and networked. 
E)  fragmented and mercenary.

Question 3

Probably the most obvious advantage of a matrix structure is that of

Accepted Answer

A)  added flexibility. 
B)  improved motivation. 
C)  improved communication within the organization. 
D)  more personal growth and development of employees. 
E)  lower salary expenses; because people are doing more work, the organization does not need to hire as many people.

Question 4

After years of research, theorists have decided that the optimal span of management is one manager per twenty employees.

Accepted Answer

A) True 
 B)False

Question 5

Identify and discuss the major steps in the delegation process.

Accepted Answer

The answer of Identify and discuss the major steps in...

Question 6

Mark left his position as a manager of a Target store after two years. He complained of being burned out from having to fulfill too many roles and tasks for one position. Mark probably never learned to use the tool of

Accepted Answer

A)  segmentation. 
B)  decentralization. 
C)  control. 
D)  delegation. 
E)  centralization.

Question 7

Which organizational structure is also called a virtual organization?

Accepted Answer

A)  Matrix 
B)  Informal 
C)  Line-and-staff 
D)  Network 
E)  Line

Question 8

Ford Motor Company's marketing department has recently been restructured to implement a brand management strategy. This is an example of departmentalization by product.

Accepted Answer

A) True 
 B)False

Question 9

A basic difference between line managers and staff managers is that line managers have ___ which staff managers rarely have.

Accepted Answer

A)  authority 
B)  expertise 
C)  decision-making skills 
D)  experience 
E)  responsibility

Question 10

A manager's reluctance to delegate may stem from his or her belief that the subordinate will do the work too well.

Accepted Answer

A) True 
 B)False

Question 11

An informal communications network is known as a

Accepted Answer

A)  memo. 
B)  company newspaper. 
C)  chain of command. 
D)  grapevine. 
E)  bulletin board.

Question 12

Boss Queen, Inc. (BQI)
Boss Queen, Inc. (BQI) is a business-clothing store for professional women. The owner of the company has designed the business so that she hardly ever has to be there. There are many departmental managers who hold a lot of responsibility. While they are organized separately by department, each manager knows enough about the other departments to be able to fill in at any time. The department managers also delegate a lot of work further down to their employees as a way to empower them. The owner even delegates store-management responsibilities to a different department manager each month. Even though certain people are delegated certain tasks, everyone pitches in, so it is sometimes hard to tell who is really in charge.
The employees are so comfortable with each other that many go out and participate in activities together on the weekends, even when they are not working. However, the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others.
-Refer to Boss Queen, Inc. BQI can best be described as a(n) ____ organization.

Accepted Answer

A)  span of management 
B)  decentralized 
C)  ad hoc 
D)  centralized 
E)  autocratic

Question 13

An advantage of decision-making by a committee in lieu of an individual is that committee deliberations are always faster than individual decisions.

Accepted Answer

A) True 
 B)False

Question 14

The various tasks in IBM's manufacturing plant are arranged so that one worker draws the wiring, another strengthens the wires, a third cuts them, a fourth inserts them, and a fifth seals them together. This is an example of job

Accepted Answer

A)  rotation. 
B)  redesign. 
C)  specialization. 
D)  enrichment. 
E)  enlargement.

Question 15

Employees at a chemical factory are systematically moved every two weeks among three different departments in the organization. This is called

Accepted Answer

A)  job trading. 
B)  specialization. 
C)  departmentalization by function. 
D)  job enlargement. 
E)  job rotation.

Question 16

A committee created for a specific short-term purpose is called a(n)

Accepted Answer

A)  task force. 
B)  standing committee. 
C)  ad hoc committee. 
D)  informal group. 
E)  organic structure.

Question 17

Boss Queen, Inc. (BQI)
Boss Queen, Inc. (BQI) is a business-clothing store for professional women. The owner of the company has designed the business so that she hardly ever has to be there. There are many departmental managers who hold a lot of responsibility. While they are organized separately by department, each manager knows enough about the other departments to be able to fill in at any time. The department managers also delegate a lot of work further down to their employees as a way to empower them. The owner even delegates store-management responsibilities to a different department manager each month. Even though certain people are delegated certain tasks, everyone pitches in, so it is sometimes hard to tell who is really in charge.
The employees are so comfortable with each other that many go out and participate in activities together on the weekends, even when they are not working. However, the owner realizes that she does not want to participate in these events because she does not want to seem that she is favoring certain people over others.
-Refer to Boss Queen, Inc. The group of employees that participate in outside activities on the weekend would be considered a(n) ____ group.

Accepted Answer

A)  informal 
B)  inspirational 
C)  affirmative 
D)  business 
E)  departmental

Question 18

The number of workers who report directly to one manager is called

Accepted Answer

A)  authority. 
B)  accountability. 
C)  responsibility. 
D)  the span of management. 
E)  centralization.

Question 19

A group of managers from various departments is in charge of evaluating the performance of the staff employees every year. This is a(n)

Accepted Answer

A)  ad hoc committee. 
B)  permanent committee. 
C)  task force. 
D)  standing committee. 
E)  organizational review committee.

Question 20

What are the benefits of job rotation?

Accepted Answer

The answer of What are the benefits of job rotation?...

Exam 7: Creating a Flexible Organization

In a recent task force meeting, the human resources manager gave many reasons why the organization needed some specialization. In so doing, she stated that

The two types of corporate culture that have low levels of sociability among employees are

Probably the most obvious advantage of a matrix structure is that of

After years of research, theorists have decided that the optimal span of management is one manager per twenty employees.

Identify and discuss the major steps in the delegation process.

Mark left his position as a manager of a Target store after two years. He complained of being burned out from having to fulfill too many roles and tasks for one position. Mark probably never learned to use the tool of

Which organizational structure is also called a virtual organization?

Ford Motor Company's marketing department has recently been restructured to implement a brand management strategy. This is an example of departmentalization by product.

A basic difference between line managers and staff managers is that line managers have ___ which staff managers rarely have.

A manager's reluctance to delegate may stem from his or her belief that the subordinate will do the work too well.

An informal communications network is known as a

An advantage of decision-making by a committee in lieu of an individual is that committee deliberations are always faster than individual decisions.

The various tasks in IBM's manufacturing plant are arranged so that one worker draws the wiring, another strengthens the wires, a third cuts them, a fourth inserts them, and a fifth seals them together. This is an example of job

Employees at a chemical factory are systematically moved every two weeks among three different departments in the organization. This is called

A committee created for a specific short-term purpose is called a(n)

The number of workers who report directly to one manager is called

A group of managers from various departments is in charge of evaluating the performance of the staff employees every year. This is a(n)

What are the benefits of job rotation?